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Locating stock for easy retrieval and good dispensing 12/6/2018

Expired and unusable medicines storage for avoiding confusion Unusable meds on counter Wastes 12/6/2018

Waiting/ Patients areas 12/6/2018

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Day 2: Organising and managing a dispensing environment 12/6/2018

Introduction 12/6/2018

Facilities design for Good Dispensing It is said that human beings usually make mistakes because the systems, tasks and processes they work within are poorly designed. Effective design can deliver products, services, processes and environments that are convenient and comfortable, and consequently less error-prone Hence to implement GDP, the types and design of facilities ; the qualifications and number of personnel, and a quality management system (SOPs, CAPA, Performance Monitoring) are required. With regard to the qualifications and training of personnel, suffice to say that besides qualified pharmacists, qualified technicians and assistants are essential. All staff members should be provided with in-service training based on a need assessment and the strategic plan of the pharmacy. The issue of the adequacy (number) of staff members will be dealt with later. 12/6/2018

Dispensing staff members

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Facilities: Workflow in some pharmacies Receipt of prescription and clinical check Creation of label Medicines assembly Accuracy check Storing dispensed medicines Medicines collection and final accuracy check Handing meds and patient counselling

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Storage considerations for good dispensing 12/6/2018