Student Laptop Program Victories and Defeats Dr. Timothy M. Chester, CIO Texas A&M University at Qatar

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Student Laptop Program Victories and Defeats Dr. Timothy M. Chester, CIO Texas A&M University at Qatar

Copyright Notice Copyright Timothy M. Chester This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

About TAMUQ Operates as a branch campus of Texas A&M University Offers degrees in four engineering disciplines Funded by the Qatar Foundation for Education, Science, and Community Development Part of Education City which includes –Weill Cornell Medical College (Medicine) –Carnegie Mellon University (Computer Science, Business) –Georgetown University (Foreign Service) –Virginia Commonwealth University (Fine Arts)

Our Student Laptop Program Provides a brand new Tablet PC to each of our students, when they enroll as freshmen Provides student with access to engineering and other specialized apps on their laptop Provides regular support (hardware, software, training) Provides specialized classrooms enabling the Virtual Canvas –Wired connections, power at each seat –Wireless capable multimedia projectors –Specialized teaching software (SychronEyes)

Victories and Defeats

Top Ten Helpdesk Requests for our Student Laptop Program

#10 My laptop is broken

#9 I left my power cord (or mouse) at home, can I borrow one from you?

#8 I left my laptop on the dashboard of my car and now my screen is warped. Can you fix it?

#7 My laptop was stolen

#6 Can I borrow a laptop while my laptop is being repaired?

#5 Its not fair that new students get a laptop that is better than mine. Can I have a (free) upgrade?

#4 Help! Half my class cant connect to the wireless network in the classroom!

#3 Help! My students are using IM and other chat tools to cheat on my in class, web based exams

#2 I need you to provide this (unlicensed) software to students and have it installed on all their laptops for class tomorrow

#1 My laptop is slow

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