Angela Ahmad, Safety Manager June 13, 2013 Reducing Musculoskeletal Injuries by Defining a Safety Culture AGA Executive Leadership Safety Summit Angela Ahmad, Safety Manager June 13, 2013

Safety Culture Initiative Key Accomplishments: Objective PECO - Who We Are Our Safety Journey Safety Culture Initiative Key Accomplishments: Musculoskeletal Injuries Shared Learnings Safety Council Immediate Reporting Team Recognition Performance Looking Forward

Who we are: An Exelon Company (Electric and Gas delivery) 2,400+ employees Headquartered in Philadelphia More than 100 years of service 5 county area in southeastern Pennsylvania Largest electric and natural gas utility in Pennsylvania 6,700+ miles of natural gas distribution lines and 31 miles of natural gas transportation lines Approximately 490,000 natural gas customers and 1.6 million electric customers

PECO Safety Journey 1991-2012

Safety Improvement Key Focus Areas Musculoskeletal Injury Prevention System for Shared Learnings Safety Council Structure Immediate Reporting Policy Recognition of Safety Performance Performance Measured Targeted Interventions

Strains and Sprains 1995 - 2010

Musculoskeletal Injuries – Sprains and Strains 2003-2006 “No Strain Campaign” starts Phase 1: Consultant Education Phase 2: Consultant Field Visits Phase 3: “Anatomy of an Injury” Phase 4: “The Industrial Athlete” Phase 5: Consultant interaction with employees 2006 - Present Soft Tissue Injury Prevention Function & Behavior Specific Educational Modules Field Task Observations Teaming with Medical for First Aid and Triage Firm Integration into New-Hire Training

On the Spot Coaching : Proper Body Mechanics

System for Shared Learnings Learning Network System Voice Network for Supervisors and Managers Scope for Shared Learnings Near Misses Safety Incidents Safety Messaging Good Catches Communicated within 24 hours of the event Shared during Morning team huddle

Safety Council Structure Engages employees regardless of position Established to review and act on safety items of mutual interest to its members 4 Tier structure Local Team Safety Meetings Region Safety Meetings PECO/Local 614 Safety Council Executive Steering Committee Local Safety Representatives are elected Union and Management share responsibility “Proceduralized” as a company work practice

Immediate Reporting Policy Employee Reports all safety incidents Reports to on system clinics and/or hospitals as directed by Occupational Health & Safety (OHS) Supervisor Ensures all employees understand the reporting requirements Reports all injuries to 24 hr medical service and to Safety Does not proceed before contacting OHS and Safety Notifies the organization of the accident/injury through the Learning Network System. Within 24 hours of event, performs accident investigation Safety & Medical Actively case manages to minimize impact

Team Recognition of Safety Performance “Proceduralized” as a company work practice Supervisors recognize team for safety milestones 1 continuous month - Coffee and Refreshments 3 continuous months - Departmental Breakfast 6 continuous months - Departmental Breakfast 9 continuous months - Departmental Lunch 1 continuous year – to be decided upon by team members within an allowed budget Max at 10 years Office employees also recognized

First Aid reporting demonstrating an upward trend

Supervisors held accountable for safety performance Performance Measured Supervisors held accountable for safety performance Accountable for both leading and lagging indicators Precursors Safety Observations Good Catches Close Calls OSHA cases DART cases Responsible Vehicle Accidents Potential SIF incidents (in progress)

STI Management Field Coaching Educational consultations Supervisor Feedback and team module recommendations Target Zero Plans Voluntary post medical release support First Aid Triage at field schools

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