IT Business Solutions as an effective enterprise management tool Sergejs Jermakovs Application Sales Manager Oracle Latvia

Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

Source: IDC, 2004 ENTERPRISE APPLICATIONS ERMSCM Accounting HRM/Payroll Inventory Management Procurement/Sales Order Processing Maintenance Management Others Sales Automation Marketing Automation Customer Service & Contact Center Manufacturing Retail Wholesale distribution Logistic CRM ~ Project Management ~ Business Performance Management ~ Contract Management ~ Treasury Management IDCs Enterprise Applications Market Segments

The 90s Are Over 1990s ERP Solution Decision Drivers Windows Client/Server technology Dude: the word is E-Business Armageddon: Dec ! Fear, Uncertainty and Doubt: The Euro

Great Expectations Tight integration Proved ROI Business processes understanding Change management BI, CPM, EPB, B2B, to B or not to B? No surprizes!

- and outsourced it to Flextronics Ericsson has stopped their production of mobile phones! Heres the sportscar from the Finnish tractor manufacturer Valmet - sold under the Porsche Boxster brand - from now on they are manufactured by Sanmina-SCI IBM, the PC pioneer, has now manufactured its last laptop Microsoft is becoming a hardware manufacturer! - Not really, the only thing MS has built on the XBox is the brand

Supply Chain Drivers Lower Costs Reduce Inventory Reduce Manufacturing & IT Costs Lower Costs Reduce Inventory Reduce Manufacturing & IT Costs Improve Customer Service Meet Quality & Delivery Commitments Drive Increased Revenues Improve Customer Service Meet Quality & Delivery Commitments Drive Increased Revenues Increase Efficiency Accelerate Productivity & Cycle Time Gains Enable Real-Time Visibility Across the Supply Chain Increase Efficiency Accelerate Productivity & Cycle Time Gains Enable Real-Time Visibility Across the Supply Chain

Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

Services

Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

Customer Profiles UPPER LOWER UPPER Platform IBM iSeries Sun/HP/IBM LINUX Oracle/DB2/SQL Server Characteristics Higher OLTP >$250 million A/R >500 employees Stable growth Strong IT dept Concerns Integration Analytics Customization LOWER Platform Intel Microsoft Other DBMS Characteristics Lower OLTP < $250 million A/R < 500 employees Rapid growth Stretched IT Dept Concerns Ease of use Ease of rollout Quick ROI MID MARKET

14 million 7,000 13, % 0.08% 0.88% 99.0% 125,000 Sizing the Western European SMB Market Employees 100–499 Employees 1–99 Employees Source: IDC Western Europe SMB Program Employees Number of companies in Western Europe, 2004 Small and Medium Businesses

ERP vendors Revenue Amount

Agenda Enterprise Applications ERP Solution Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

Cost of Business Solution ERP modules (functionality) Hardware Additional programming Implementatiion Project management Support Upgrades Return on Investment(ROI) Cost-Benefit Analysis (CBA) Total cost of ownership (TCO)

Agenda Enterprise Applications & Decision Drivers Development Tendences Business Solutions Positioning Cost of Business Solution Recommended steps

IT strategy Internal project group Requirement specification Existing business processes Missing functionality External consultants ROI calculation Recommended steps

Questions

Contacts Sergey Jermakov Application Sales Manager Oracle Latvia 21 K.Valdemara Str., Riga, Latvia, LV Phone: Fax: Direct: Mobile: