Business letters Lenka Lexová 6.12.2018

Letter head1 Address2 Date2 Greeting3 Body of the letter4 Close3 Messrs Kenneth Beare 2520 Visita Avenue Olympia, WA 98501 USA Jackson Brothers, Ltd. 3487 23rd Street New York, NY 12009 September 12, 2013 RE: Enquiry Your ref. Our ref. Dear Sirs With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalogue. I would also like to know if it is possible to make purchases online.   Yours faithfully   Lenka Lexová (Signature) Encs:(4) Letter head1 Address2 Date2 Greeting3 Body of the letter4 Close3 Signature5 Enclosures5

Parts of a business letter A business letter has usually 5 parts: Letter head which includes the address of the sender Address (of the buyer) and Date Greeting and Close Body of the letter Signature and Enclosures

Address Messrs Peter and Paul 25 Oak Street Denver, Colorado,25698 USA The word Messrs is used before the name of a firm, the abbreviations Inc. and Ltd. are used after the name The number of the house comes before the name of the street In Britain the postcode follows the name of the city, in the USA the name of the state AAA Ltd. (Inc.) 23 Blue Street London LK5 4MN Britain

There are four basic possibilities how to write the date: 5th June 2013 (the fifth of June) 5 June 2013 (the fifth of June) June 5th 2013 (June the fifth) June 5 2013 (June the fifth) There is no full stop after the cardinal number The date in the letter may be flush right or flush left but never centred: September 12, 2013 September 12, 2013

Greeting and close a letter sent to: The USA: Gentlemen Dear Sirs Dear Mr Brown Yours (very) truly Yours sincerely Britain: Dear Sirs Dear Mr/Mrs/Ms Brown Yours faithfully Yours sincerely There is no coma after the greeting and close of the letter There is no full stop after Mr, Mrs, Miss, Ms The title Ms is used to avoid distinguishing whether the woman is married or not

Body of the letter The body of the letter includes the particular text (content) of the letter which is different according to the type of the business letter The most obvious types of business letters are: Inquiry Offer Reply to offer Order Complaint Reply to complaint Advice of dispatch Execution of orders

2520 Kenneth Beare Washington 98501 Olympia USA Visita Avenue Messrs Put the lines into the correct order to make an address then suggest correct greeting and close : 2520 Kenneth Beare Washington 98501 Olympia USA Visita Avenue Messrs Messrs Kenneth Beare 2520 Visita Avenue Olympia, WA 98501 USA Gentlemen Dear Sirs Yours (very) truly Yours sincerely

Put the lines into the correct order to make an address then suggest correct greeting and close : MO 21 KP 236 Ltd. Adam Smith Green Street Brighton England Adam Smith, Ltd. 236 Green Street Brighton MO 21 KP England Dear Sirs Dear Mr Smith Yours faithfully Yours sincerely

The missing part is the letter head Put the letter into correct order, name its parts.What parts are missing? David Black We are pleased to inform you that your order was dispatched from the factory on 5 January. Enc. (5) Browe Ltd. 25 White Lane Chester MN7 J5H England Dears Sirs Yours faithfully 1 January 2013 Signature6 Body of the letter4 Enclosures7 Address1 Greeting3 Close5 Date2 The missing part is the letter head

Explain the abbreviations: As soon as possible Please reply Number Piece(s) Enclosure(s) Regarding Regards Limited Incorporated asap. RSVP No pc(s). Enc(s). re Rgds Ltd. Inc.

Resources ASHLEY, A. Oxford Handbook of Commercial Correspondence. 1.vyd. Plzeň: Fraus, 1999, 128 s. ISBN 978-0-19-457213-2. BABÁKOVÁ, Jiřina. SACHS, Rudolf. Anglická obchodní korespondence. Commercial Correspondence. 1.vyd. Plzeň: Fraus, 1999, 128 s. ISBN 80-723-8051-6. DYNDA, Antonín. Česko-anglická obchodní korespondence. 1. vyd. Praha: PRAGOEDUCA, 1995, 513 s. ISBN 80-858-5629-8. GAVLASOVÁ, Milena. PYTELKA, Josef. Angličtina pro ekonomické obory. 1.vyd. Praha: Státní pedagogické nakladatelství, 1987, 128 s.