User Centred Development UCD Werkcollege blok 1 week 4.

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User Centred Development UCD Werkcollege blok 1 week 4

Agenda Wie staat er voor jullie Aanwezigheid Huisregels Blokbeschrijving Opdracht en huiswerk

Jos Kok Kamer 05A15 (SGG)

Huisregels Gedraag je professioneel Wees pro-actief Twijfel? Vraag! Zorg dat je op tijd bent Laat elkaar uitpraten MSN, SMS, Twitter, E-buddy uit Have fun!!!!

Blokbeschrijving Week 4 – Observatie opdracht Week 5 – Interview opdracht Week 6 – Desk research Week 7,8,9 – Eindopdracht

User observation paradigms What is it?AdvantagesIssues Quick & dirty observation Simply watching users in their natural environment Quick and cheap Useful for initial understanding of needs / problems Can be done anytime and anywhere Observer bias Little or no data capture Difficult to articulate Low credibility Usability testingObserving the user in a controlled environment (usability lab) Data collection Credible Result can be seen by many Unnatural situation for user User bias Field studiesPlanned observation and interviewing of users in their natural environment Clear goals More natural for user Data can be collected and seen by others Credible Observer bias Some risk of user bias

Data collectie technieken Notes and cameraAudio and cameraVideo EquipmentPaper, pen / pencil and (digital) camera Audio recorder, microphone, camera Video camera, editing software FlexibilityVeryQuiteNeeds to be positioned Completeness of dataReliant on note takerCan miss visual dataVery Disturbance to usersLowSome people do not like microphones Can be disturbing, can get in the way Reliability of dataCan be low - depend on experience Medium - problem in noisy environments High - dependent on camera operator AnalysisEasy to transcribe - rich descriptions Good PresentationStrong if audience trusts observers StrongVery powerful

A framework for field observation What? SpaceWhat is the space like? Describe it (indoors / outdoors, public / private, quiet / noisy, calm / busy, etc.) ActorsWhat are the names and relevant details of the people involved ActivitiesWhat (in general) are the actors doing and why? ObjectsWhat physical objects are present? (furniture, PC, papers, remote control, etc.) ActsWhat specific acts are the individuals doing? EventsIs what you are observing part of a special event? GoalsWhat are the actors trying to achieve by carrying out these specific acts? FeelingsWhat is the mood of the individuals - how are they feeling? SayingsWhat are the actors saying?

Opdracht Je adviseert het Gemeente Vervoerbedrijf over de gebruiksvriendelijkheid van de nieuwe OV- chipkaart. Daarvoor ga je in tweetallen: Gebruikers observeren die in- en uitstappen (minimaal 4) Gebruikers observeren die betalen (minimaal 4) Een scenario (gebaseerd op de observaties) uitwerken Een storyboard maken Een presentatie voorbereiden

Hoe ga je dit doen Maak tweetallen Bespreek samen de opdracht Maak een rolverdeling en stel deadlines vast Veldonderzoek! Evalueer de resultaten van het veldonderzoek Maak een storyboard Bereid je presentatie en advies voor

Een paar donts Kijken zonder aantekeningen te maken Veldonderzoek in je eentje uitvoeren Gebruikmaken van laptop, netbook, PDA Jezelf zichtbaar opstellen

Inleveren Maak een storyboard van je observatie in Jpeg Mail je jpeg en bevindingen naar Deadline: maandag 28 september Presenteer je storyboard en bevindingen in volgende werkcollege Lees je verplichte literatuur! Zie manual