Increasing Class Volume CQI at work
CQI Method
Problem Reduced attendance in group classes
Collect Data & Analyze Fiscal Year Total Pts # 1:1 % 1:1 Group Only Grp & Both 2009 5282 4789 91 24 460 9 2010 5397 4984 92 15 398 7 2011 4649 4447 96 1 201 4
Analyze and Generate Recommendations Brain Storm at board meeting and with staff: Reduced referrals from MDs Medicare patients not aware of group requirement Patient satisfactions with groups Initial preference for one on one
Implementation Attend MD monthly meetings to market groups and explain Medicare guidelines Reinstitute patient satisfaction for Diabetes Today group classes Work with central appointments and call center –developed script for staff to use with Medicare patients