Building the Digital Partnership

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Presentation transcript:

Building the Digital Partnership Business Improvement

Main Applications Carefirst iWorld Referral Assessment Care Plan Workload Management Operational Reporting Management / Performance Reporting Statutory Returns Finance

Some Facts and Figures (March 2017) 53,402, clients; 9,601 (18%) aged 0 to 15 yrs, 1,628 (3%) aged 16 to 18 yrs , 23,431 (43.9%) aged 19 to 64 yrs, 18,3488 (34.4%) aged 65 yrs and over (964 (0.7%) no age recorded) 495 children on the child protection register 1,888 looked after at home children (includes kinship) 1,374 looked after and accommodated children of which 1,186 are in foster care (provided and purchased) 2,730 clients aged 65 yrs and over in nursing or residential care 5,575 homecare clients 7323 telecare clients 939 day care users

Financial Transactions (2015- 2016) 27,177 Current Open Service Agreements 18,474 Current Service Users (with Open Agreements) 716 Provider (with Open Agreements) 33,700 Creditor Invoices Extracted 99,374 Debtor Invoices Extracted Around £350 million paid to providers annually

Business Engagement

Current Projects

Service Reform and Transformational Projects PRINCE 2 LEAN SIX SIGMA RAPID IMPROVEMENT EVENTS

Service Reform and Transformational Projects PRINCE 2 LEAN SIX SIGMA RAPID IMPROVEMENT EVENTS Integrated Care Pathway Introduce LEAN processes and use CareFirst to improve resource allocation and deliver efficiencies around providing care for patients ready for hospital discharge

Service Reform and Transformational Projects PRINCE 2 LEAN SIX SIGMA RAPID IMPROVEMENT EVENTS Outcomes Based Commissioning Enable providers to contribute to outcome based assessments for more flexibility in how they deliver services and to reduce costs

Service Reform and Transformational Projects PRINCE 2 LEAN SIX SIGMA RAPID IMPROVEMENT EVENTS Provider Portal E-Billing where providers can change the value of invoices prior to payment Potential for secure sharing of service user information between the Partnership and Providers

Service Reform and Transformational Projects PRINCE 2 LEAN SIX SIGMA RAPID IMPROVEMENT EVENTS Mobile Working – Families for Children Process for recruiting carers becomes paperless Staff become agile Delivers efficiencies

Questions Building the Digital Partnership Frank Mellon, Principal Officer frank.mellon@glasgow.gov.uk 0141 276 2256