CPR for the COMMUNCICATION CHALLENGE CPR for the Communication Challenge CPR for the COMMUNCICATION CHALLENGE

CPR for the Communication Challenge How we communicate… Verbal Written Listening Silence Body language Electronic

CPR for the Communication Challenge Are you a Communications Leader or a Bust? Should you care? Where do you want your career to go?

CPR for the Communication Challenge Communications Impacts the first and last impressions you present Enhances or diminishes your business image Announces who you are to colleagues and friends Reflects that you either embrace or avoid cultural and generational sensitivities.

CPR for the Communication Challenge Are You Burger Girl…

CPR for the Communication Challenge Signs that you are Burger girl or guy… Loud, obnoxious Lots of personal calls at work Everyone knows your business Everyone knows your “lack of work ethic” Not dressed for success “Service, I’ll show you service” I am speakin’ “anglishh” I right “anglishh” good too

CPR for the Communication Challenge Just because you’re the boss…

CPR for the Communication Challenge Did you see signs of poor communication? Silence Staring Body language Failure to accept responsibility Focus on perceived injustice Sending an e-mail while angry

CPR for the Communication Challenge The Power of E-Mail (or stupidity of) If your email is emotionally charged, walk away from the computer and wait to reply. Do NOT TYPE IN ALL CAPS. That's yelling or reflects shouting. If you bold your type, know you are bolding your statement and it will be taken that way by the other side - X10! Address your contact with the appropriate level of formality and make sure you spelled their name correctly. Spell check.

CPR for the Communication Challenge The Power of E-Mail (or stupidity of) Include a courteous greeting and closing. Helps to make your e-mail not seem demanding or terse. Read your email to ensure the tone is that which you desire. Are you using proper sentence structure? First word capitalized with appropriate punctuation? typing your emails in all small case gives the perception of lack of education or laziness.

CPR for the Communication Challenge All of your communication speaks to who you are… Someone I would like to hire. Someone I would like to mentor or coach. Someone I would like to promote. Someone I want on my team.

CPR for the Communication Challenge There are seven essential elements to successful business communication: Structure – Opening, body, close Clarity – Clear message Consistency – Message does not change Medium – Use the medium that allows greatest accuracy, comprehension, time cost Relevancy – Message important to reader Primacy/Recency – Power and memorability of opening and closing Psychological Rule of 7±2 – Don’t overload. 5-9

CPR for the Communication Challenge Questions