ECT 589: E-Commerce Management E-Business Transformation 12/6/2018 ECT 589 Susy Chan, Ph.D.

Agenda Your feedback Market News “IT doesn’t matter” or Does IT matter? E-Business Transformation and IT Skills Portfolio Case Study Presentation Morningstar.com Next week Case study presentation Reports and peer evaluation forms due 12/6/2018 ECT 589 Susy Chan, Ph.D.

Nicholas Carr: IT Doesn’t Matter HBR, May 2003 Identify 3 points discussed in Carr’s article. Nicholas Carr: IT Doesn’t Matter HBR, May 2003 12/6/2018 ECT 589 Susy Chan, Ph.D.

Nicholas Carr: IT Doesn’t Matter HBR, May 2003 Do you agree with Carr’s assertions? Why? 12/6/2018 ECT 589 Susy Chan, Ph.D.

Nicholas Carr: IT Doesn’t Matter HBR, May 2003 If you were interviewing for an IT job the interviewer referred to “IT Doesn’t Work” and asked you to defend the value of IT investment, what would you say? Outline 3 arguments (with examples). 12/6/2018 ECT 589 Susy Chan, Ph.D.

E-Business Transformation: IT Skills Portfolio Management 12/6/2018 ECT 589 Susy Chan, Ph.D.

E-business Transformation What are key characteristics of e-business? 12/6/2018 ECT 589 Susy Chan, Ph.D.

Characteristics of E-Business 1. An e-business is an integral part of a business web in which organizational boundaries become more permeable. Access to e-business systems Boundary of hardware, software, communications, and users A web of information systems 2. The role of information Virtual value chain Heterogeneous users 12/6/2018 ECT 589 Susy Chan, Ph.D.

Characteristics of E-Business 3. Enterprise systems have been widely adopted as the backbone for e-business Limitation of current enterprise systems Demand for e-collaboration 4. System integration is more critical than systems development. Better understanding of inter-organizational behavior and industry value chain 5. Organizational transformation is essential for e-business transformation. 12/6/2018 ECT 589 Susy Chan, Ph.D.

e-Business Application Architecture Business Partners, Suppliers, Resellers Distributors, Supply Chain Mgmt Logistics Production Distribution Employees Stakeholders E-Procurement HRMS/ ERP Mgmt Control Auditing Finance BI EAI CRM Marketing Sales Cust Svce Selling Chain Mgmt Customers, Resellers 12/6/2018 ECT 589 Susy Chan, Ph.D.

Internal and External Process Ennoblement 12/6/2018 ECT 589 Susy Chan, Ph.D.

12/6/2018 ECT 589 Susy Chan, Ph.D.

E-Business IT Skills Portfolio 12/6/2018 ECT 589 Susy Chan, Ph.D.

IT Skills Portfolio Management Drivers Rapid technology advancement Skills Gap; the right mix of skills > the number of hires Skills acquisition Skills recruitment, building of skills inventory, and skills acquisition through outsourcing Skills development Desired skills requirements, skills enhancement, skills transfer and roles rotation Skills maintenance Talent retention and updating skills 12/6/2018 ECT 589 Susy Chan, Ph.D.

The Strategy Level Issues: Champion of strategies, CEO’s roles Leadership positions Skills acquisition as part of corporate strategies IT cultures for e-business Skills: Strategic planning. Leadership and governance Knowledge about technology. Understanding of e-business webs complexity Risk management – privacy and security Legal compliance: Sarbanes Oxley Act 12/6/2018 ECT 589 Susy Chan, Ph.D.

The Architecture Level Issues: Application architecture Distributed systems Infrastructure architecture Collaboration Information structuring & architecture Skills: Architecture knowledge as part of IT planning skills. Distributed systems knowledge. Application architecture and systems integration. Knowledge about technology standards. 12/6/2018 ECT 589 Susy Chan, Ph.D.

The Systems Level Issues: Skills: ERP and Web systems integration Effective Project management Process change management Enterprise systems Integration of web systems and enterprise systems Skills: Deep knowledge in business process (intra- and inter-organizational processes). Technical knowledge in systems integration. Vendor and product knowledge. Application architecture 12/6/2018 ECT 589 Susy Chan, Ph.D.

The Project Level Issues: Skills Process change driven by external demand Permeable org boundaries External users and consumers Complex process Collaboration Skills Deep knowledge in process related to industry value chain. Deep knowledge in inter-department process. Change management. Web-based system development. Integration of legacy systems, enterprise systems, and web-based systems. Project management. Interpersonal and communications skills 12/6/2018 ECT 589 Susy Chan, Ph.D.

Tools and Technology Issues Skills Wide-range of tools and technology New tools and technology Lack of standardization Proper education and training Offshore outsourcing Skills Multiple operating systems. Wireless. Web services. XML. Java. DBMS.Networks. Client-side programming tools. Server-side programming tools. 12/6/2018 ECT 589 Susy Chan, Ph.D.

12/6/2018 ECT 589 Susy Chan, Ph.D.

12/6/2018 ECT 589 Susy Chan, Ph.D.

What Skills Do Companies Need for a Successful Implementation? Sales, Marketing, Customer Service , Best Practices B2B B2C Process Knowledge Enterprise program management Project control Issue resolution Risk management Leadership Expectation Management Project Management Client/Server and Web technologies Performance / benchmarking ACD, IVR, CTI technologies Middleware Email routing systems Technical Knowledge People, Process,and Technology Applications Knowledge Architecture Knowledge Project Management Product Expertise Job analysis and Redesign Training and documentation Team building Stakeholder management Change Management Best practices Industry issues Industry specific solutions Industry Knowledge 12/6/2018 ECT 589 Susy Chan, Ph.D.

Levels of Challenges Necessary Skills Strategy Strategic planning. Leadership. Decision Making. Knowledge about technology. Understanding of e-business webs complexity. Architecture Architecture knowledge as part of IT planning skills. Distributed systems knowledge. Application architecture and systems integration. Knowledge about technology standards. Systems Deep knowledge in business process (intra- and inter-organizational processes). Technical knowledge in systems integration. Vendor and product knowledge. Application architecture Projects Deep knowledge in process related to industry value chain. Deep knowledge in inter-department process. Change management. Web-based system development. Integration of legacy systems, enterprise systems, and web-based systems. Project management. Interpersonal and communications skills Tools and Technology Multiple operating systems. Wireless. Web services. XML.,Java. DBMS. Networks. Client-side programming tools., Server-side programming tools. 12/6/2018 ECT 589 Susy Chan, Ph.D.