Drop Ship- Compliance Reporting

“Toys R US Compliance Overview” Tab This Tab provides an overview of all current TRU Drop Ship Performance Programs. Details regarding how performance is measured can be found on this tab. Invoice Deduction pre-fixes and cost per violation can also be found to determine which program the violation corresponds to. Contact information as to whom to file dispute with is listed at the top.

“Summary” Tab Sample Summary Tab: The “Summary” Tab provides a overview of all non-compliance for the past week at a total level by compliance program. The sample below would indicate that for order shipped the past week total late shipment non compliance was $5 and total Inventory Compliance* generated, but was not accessed. *Inventory non compliance is not currently accessed, but is subject to change. Sample Summary Tab:

“Details” Tab Sample Details Tab: The “Details” Tab provides infraction specific information and identifies key measurement points such as the PO #, ANS date, and Ship date. NOTE: The type of infraction will determine which columns are populated are not all data points are applicable to each compliance program. This tab displays the associated Transaction ID (column A) that will be assigned should a deduction ultimately be taken from an invoice. Sample Details Tab:

“Chargeback Config” Tab This tab summarizes the various rules set in place for measuring compliance. The Sample Configuration would indicate: The vendor has an agreed to SLA of 7 days. Orders are expected to be closed out via ASN or order stream within 30 hrs. of physically shipping goods. Any order cancelled due to out_of_stock will be in violation. Sample Config Tab:

Appealing Reported Non Compliance Appeals are expected to be submitted by emailing DS.Compliance@toysrus.com Appeals must be submitted within 14 calendar days of being reported. When appealing the vendor is expected to provide the following: The Transaction ID of the violations they wish to appeal Supporting documentation as to why the believe the violations to be invalid. No further review will be provided to violations not appealed with 14 calendar days