Presented by: HR Learning and Education The Gift of Feedback Presented by: HR Learning and Education

Objectives Demonstrate and utilize a method for feedback that enables you to: Learn as much as you can. Give as much as you can.

Reflection When is the last time you received feedback? When was it? Who was it from? How did you react? Why?

Giving feedback is ________? Receiving feedback is ________? Question: Giving feedback is…. – Why? Receiving feedback is …… - Why? Based on responses discuss feedback and tee up for the video

FeedForward Marshall Goldsmith After ask: Are there smart people in this room? Would you like to learn from these people? Are there nice people in this room? Would you like to help these people? Right now you are going to have the opportunity to learn and help others. FeedForward Marshall Goldsmith

The Gift of Feedback Instructions Rules Pick an area you would like to improve Get feedback from 4 people -- My name is _____. I want to get better at _______. The other person will give you 1-2 ideas of HOW. You say nothing. Say THANK YOU Switch Rules No feedback about the past Do not defend/judge/critique/justify Encourage people to pick something from their heart that they know they need feedback on. Debrief This exercise was? Why? How many of you felt the need to say, “I have that problem too?”

Taking Action Have people complete the Taking Action section – what 3 actions will you take, when, how and who

Summary Learn to ask for input Learn to listen non-defensively – no judging, critiquing/justifying Focus on how you can do it different in the future Treat Feedback as a gift Learn to say thank you Bullet 1 – learn to ask for input rather than waiting to receive it. Better yet what if you came to people first and said, “Hey I think I need to work on this”. Those people might think wow this person is self-aware After presenting all SAY: If you are a manager the best way to get your staff to engage in an exercise like this is to lead the way