An Overview of Simultaneous Remote Interpretation By Telephone 12/6/2018 © Copyright 2017 ZipDX LLC

It’s A Multilingual World Professional interpreters make it possible for people to meet in a multilingual setting In-person gatherings of all sorts reply upon simultaneous interpretation (SI) to meet the needs of attendees SI allows everyone to participate in their preferred language, improving comprehension and promoting information sharing SI ensures that time is spent on the topic at hand vs awaiting interpretation SI fosters productive, efficient and enjoyable gatherings Maximum value is obtained by all who attend 12/6/2018 © Copyright 2017 ZipDX LLC

Before and After The Convention Business carries on, but without the resources of the gathering In-person meetings are made virtual by way of conference calls Meeting virtually by conference call has many benefits: They’re convenient Require no travel Accommodate large & small groups Practical for shorter meetings Easily scheduled on a recurring basis Allow for meetings on short notice All these conference call benefits are ruled out for multilingual situations – until now! 12/6/2018 © Copyright 2017 ZipDX LLC

There is A Better Way! Skilled professional interpreters can provide simultaneous interpretation over-the-phone (SI-otp) SI over-the-phone delivers the convenience and productivity of a in-person meeting with the benefits and flexibility of a conference call 12/6/2018 © Copyright 2017 ZipDX LLC

How Does It Work? Participants join the conference call as usual No special equipment Connect via any telephone (office, mobile, home) Dial-in access numbers in 50+ countries Or participants can be called automatically worldwide A host can call out to bring someone into the meeting 12/6/2018 © Copyright 2017 ZipDX LLC

How Does It Work? One or more interpreters also join the call Working remotely from any location with internet access They use a computer, headset & ZipLine web application ZipLine allows control of the direction of interpretation ZipLine mimics the operation of an “interpreter console” in a meeting room interpretation booth 12/6/2018 © Copyright 2017 ZipDX LLC

A Bilingual Example Call There are three audio channels; Floor, Spanish & English The interpreter always hears the Floor channel The interpreter controls the direction of interpretation based upon the language being spoken on the floor 12/6/2018 © Copyright 2017 ZipDX LLC

A Bilingual Example Call Each participant is placed in their appropriate language channel This is based on their “profile” stored in our system, or on the digits they dial when they connect 12/6/2018 © Copyright 2017 ZipDX LLC

Example Call: Spanish-to-English When a Spanish speaker has the floor the interpreter delivers into the English channel Spanish speaking participants hear the original speaker Interpreter using a computer, headset & ZipLine 12/6/2018 © Copyright 2017 ZipDX LLC

Example Call: English-to-Spanish When a English speaker has the floor the interpreter delivers into the Spanish channel English speaking participants hear the original speaker 12/6/2018 © Copyright 2017 ZipDX LLC

Example Call: Bilingual Participant A bilingual participant listens to the Floor channel and does not hear the interpreter English, Spanish, Floor 12/6/2018 © Copyright 2017 ZipDX LLC

ZipLine 3.0 Interpreter’s Console A web application running in the Chrome browser* Provides interpreter controls similar to conference booth With two languages, it is easy to switch directions and to monitor a partner during lengthy sessions * Works on Windows, Mac & Linux systems 12/6/2018 © Copyright 2017 ZipDX LLC

Channel Selection If desired, any participant can switch channels using telephone keypad #0 selects Floor channel #1 - #8 select a specific language channel Given the prior example a participant could select between Floor, English and Spanish. 12/6/2018 © Copyright 2017 ZipDX LLC

Audio Cues Since participants cannot see each other, audio cues give them some awareness of what is happening on the call The original speakers voice is played softly underneath the interpreter The interpreters voice is played softly back to the original speaker Volume levels are adjustable, and can be turned off if desired English, Spanish, Floor 12/6/2018 © Copyright 2017 ZipDX LLC

Beyond Bilingual: Multilingual ZipDX supports up to 48 languages per conference! Imagine a call in four languages; English French German Spanish 12/6/2018 © Copyright 2017 ZipDX LLC

Call Flow: A Multilingual Lecture Channels Floor English French German Spanish English Channel French/English Interpreter German/English Interpreter Spanish/English Interpreter English Audience French Audience German Audience Spanish Audience 12/6/2018 © Copyright 2017 ZipDX LLC

Question From An English Participant Channels Floor English French German Spanish English Channel French/English Interpreter German/English Interpreter Spanish/English Interpreter ? English Audience French Audience German Audience Spanish Audience 12/6/2018 © Copyright 2017 ZipDX LLC

Relay: Question From A French Participant Channels Floor English French German Spanish English Channel French/English Interpreter German/English Interpreter Spanish/English Interpreter ? English Audience French Audience German Audience Spanish Audience 12/6/2018 © Copyright 2017 ZipDX LLC

Relay: Question From A German Participant Channels Floor English French German Spanish English Channel French/English Interpreter German/English Interpreter Spanish/English Interpreter ? English Audience French Audience German Audience Spanish Audience 12/6/2018 © Copyright 2017 ZipDX LLC

Relay: Question From A Spanish Participant Channels Floor English French German Spanish English Channel French/English Interpreter German/English Interpreter Spanish/English Interpreter ? English Audience French Audience German Audience Spanish Audience 12/6/2018 © Copyright 2017 ZipDX LLC

Chat facility for interpreters Moderator Dashboard 1 Who is talking Lecture Mode Record Muting Dial-out SI settings Chat facility for interpreters and moderator(s) 12/6/2018 © Copyright 2015 ZipDX LLC

Moderator Dashboard 2 Language Channel Rename Level Muting Promote to host Disconnect In addition to settings for the conference as a whole, the on-line dashboard also allows the host to adjust some parameters for each participant 12/6/2018 © Copyright 2017 ZipDX LLC

Multilingual Conferencing Real-time interaction allows for natural conversation Participants can interrupt each other, just like in a regular conference call Feature can be disabled if it’s not appropriate Can accommodate up to 48 different languages at once Requires appropriate interpreter team Relay interpretation is supported 12/6/2018 © Copyright 2017 ZipDX LLC

Multilingual Conferencing Use over-the-phone simultaneous interpretation for: Recurring group meetings (3 to 40 participants*) Interviews (2 to 6 people*) Training (10 to 100 participants*) Informational & Sales Webinars (20 to 400 participants*) Use in combination with your own video-casting tools * participant counts are examples, not hard limits 12/6/2018 © Copyright 2017 ZipDX LLC

Addressing the Challenges Best possible audio connections Testing audio prior to the meeting, especially for lecturers / presenters Distribution of presentation materials ahead of the meeting Visual conference status and controls for interpreters (who’s talking) Limitations on meeting times Reduced turn times for interpreters Education of participants regarding nuances of multilingual meetings Audio cues for participants Recognition of time zones May 2011 © Copyright 2017 ZipDX LLC

Online Help To Get Started Online resources to help you get started with multilingual calls Best Practices Guides Starting Guide For Interpreters Step-by-step setup guide written for non-technical people Includes short video tutorials Administrators Guide to Creating Multilingual Meetings FAQs For Interpreters http://www.zipdx.com/support/multilingual/ 12/6/2018 © Copyright 2017 ZipDX LLC

Thank you! http://www.zipdx.com 12/6/2018 © Copyright 2017 ZipDX LLC