The Power & Importance of a High Performing Culture & Leadership Presented by: G. Chartrand President and CEO September 2018

Culture: What is it? Culture describes an organization’s typical way of thinking and behaving: Includes its norms, values, beliefs, language, interpersonal behaviours, behavioural expectations and leadership styles

“Culture trumps strategy every time” Culture: What is it? “Culture trumps strategy every time”

Culture Shift Methodology Leverage Points: Personal Vision / Purpose / In Service / Why Shared Vision / Collective Intelligence / Org. Cap Participative Strategy Development Process/Own Culture Shift / Importance of Trust Learning Organization – creating right conditions

Shifting Organizational Culture What are the drivers / leveraged actions that will shift or alter thinking and behaviour (culture)?

Strategic Alignment Model Mission & Vision Customer/Financial Strategic Outcomes - - Value-Creating Processes/Learning & Growth Enablers Strategic Themes in a Balanced Scorecard Strategy Technical Analytical People Organizational Communications Design Decision-making & Accountability (Ownership) Information systems Rewards/incentives & Strategic Budgeting (Creating the right Conditions) Skills Structure Culture Norms Values Language Behaviour Leadership Stewardship

Skills Drive Culture (i.e.) Leadership / Stewardship / Coaching Skills - How Can I Help? Dialogue and Reflection Systems Thinking Emotional Intelligence Strategic / Leveraged Thinking

Structure Drives Culture (Org. DNA)

Servant Leadership Robert K. Greenleaf Two Opposites (“servant” and “leader” brought together) Paradox / Creative tension

Reflections on Culture Shift Presented by: G. Chartrand President and CEO September 2018

Reflection: Leadership/Stewardship/Servant Leader “The intensity of self-interest seems to burn all around us. We search, so often in vain, to find leaders we can have faith in. Our doubts are not about our leaders’ talents, but about their trustworthiness. We are unsure whether they are serving their institutions or themselves” ~ Peter Block Stewardship