TELECOMMUNICATION AT THE TIME OF DISASTER HIROAKI TAKEICHI Executive Vice President Communications and Information network Association of Japan (CIAJ) 1

EAST JAPAN EARTHQUAKE DAMAGES [GENERAL]MAGNITUDE9.0TSUNAMI40-50 m highCASUALTIES15,544 (MOSTLY DROWN)MISSING 5,383FISHING BOAT MISSED/LOST 22,000+DAMAGED BUILDINGS 220,000+REFUGEES 400,000+LOST VALUE\20 Trillion+[TELECOM]FIXED LINES LOST2,000,000+MOBILE BASE STATION LOST 15, Date of Disaster: March 11, 2011

WHAT HAPPENED ON TELECOM SYSTEMS A. STRICKEN AREA 1. Telecom Infrastructure Destroyed (FIXED + MOBILE) 2. Lack of Communications Methods at Shelters 3. Limited Means to Locate the Refugees 4. Lack of Electricity 5. Residents Information Disappeared B. Tokyo AREA (earthquake intensity level 5) Heavy Traffic Congestion 3

TRAFFIC JUMP RIGHT AFTER EARTHQUAKE VOICEPACKET Tohoku Tokyo OUTGOING INCOMING OUTGOING INCOMING 4 Example: NTT docomo

CIAJ Recommendations to Japanese Government WHAT TO DO TO KEEP AWAY FATAL CONFUSION (Excerpts) A. STRICKEN AREA 1. Prepare More Batteries and Self-Power-Supplied Base Station. 2. Deploy Properly Emergency Communication Systems, i.e. Satellite phones, MCA, and etc. 3. Let known The Effectiveness of IP-Based Communication, including SNS. 4. Converge Both Telephone-Based and Web-Based Message Boards. 5. Keep BACKUP DATA dispersively including residential information. 5

CIAJ Recommendations to Japanese Government WHAT TO DO TO KEEP AWAY FATAL CONFUSION B. Metropolitan Area 1. Prepare Systems for emergency information dissemination on mobile phone. 2. Keep Multiple Routes available - Automatic Transfer to / from IP and Telecom Networks. 3. Connection First, Quality Second. 6

Telecom Network and IP Network at the Time of Disaster Heavy Congestion Telecom Network (Fixed / Mobile) Telecom (Fixed / Mobile) IP Network 7 Lost / Disconnected S / F network regulates traffic peak

Convergence of Message Boards All in one Cloud Telecom Network Voice Message Text Message (Mobile Phones) Internet Record Voice Message Emergency Message Board Capacity: 8million Messages Receive Voice Message Emergency Message Board Message Storage Message Server Retrieve Text Message Message Storage Text / Voice / Movie Web Registration phone# 8

Expand Area Mail System of Mobile Phone Network Add on the Following information JAPAN Meteorological Agency Message Board Information Telecom Congestion Information Evacuation Information Earthquake Warning Warning Message Current System 9 Local Government Mobile Company

Automatic Call Transfer System Telecom (Voice) Network REJECTS BUT TRANSFERS TO Caller (Voice Message) Im all right in Shelter A Coding Voice Message to Packet File Server Packet / IP Network Voice Message in Packet File Im all right in Shelter A" Receiver Transmits Packet File 10

Fallen Antenna Tower Fallen Antenna Tower Base Station Moved by Tsunami 11 (photo by NTT docomo) Damages (1)

Damage on Retailer Damage on Retailer Inside Base Station Inside Base Station 12 (photo by NTT docomo) Damages (2)

After the Disaster 13 1.Telecom Operators had their business return to normal in one and a half months. 2.Telecom vendors also recovered from the crucial damages in a few months. 3.Core of Japan survived and re-construction already started, and most of the areas are safe and sound.

Tokyo at the Earthquake 14 Tokyo suffered NO building fallen or ruined; even NO glasses dropped out of sky scrapers. Tokyo well survived, except the short traffic jam.

15 TOKYO SKY TREE (Finished construction after 3.11) Photo by TOKYO SKY TREE