REFLECTION OF FEELING (RESPONDING TO MEANING)

IMPORTANCE OF REFLECTION OF FEELING HELPS TO CLARIFY FEELINGS DEMONSTRATES EMPATHY HELPS THE CONSUMER TO BECOME MORE SELF-AWARE * THE FOCUS IS ON THE CONSUMER HELPS THE CONSUMER TO BECOME ACCEPTING OF HOW THEY FEEL HELPS TO FOCUS ON PROBLEM AND SOLUTION

PROCESS “YOU FEEL ____________ BECAUSE __________.” “IT SOUNDS LIKE YOU ARE ANGRY BECAUSE YOU WEREN’T PROMOTED.” “MY SENSE IS YOU’RE FEELING HURT THAT YOUR FRIEND DIDN’T REMEMBER YOUR BIRTHDAY.”

REFLECTION OF FEELING TO PERSONALIZE “YOU FEEL SAD BECAUSE YOUR WIFE LEFT.” “YOU FEEL SAD BECAUSE YOU AND YOUR WIFE ARE NO LONGER TOGETHER.” “YOU FEEL SAD BECAUSE YOU CANNOT BE WITH YOUR WIFE AND YOU WANT TO ACCEPT IT.”

PERSONALIZATION “YOU FEEL HOPEFUL BECAUSE YOU ARE GOING TO WORK THROUGH THIS LOSS.”