#CYPD2016 S Bryce Kozla @PLSanders Reboot! Or Burn Out #CYPD2016 S Bryce Kozla @PLSanders

Why are things so heavy in the future? Flickr user jdhancock (Creative Commons license) Is there a problem with the earth’s gravitational pull?

Title: “The Five Stages of Stormtrooper Grief” Flickr user jdhancock (Creative Commons license)

Librarians: a “helping” profession Flickr user jdhancock (Creative Commons license)

Empathy as a job Link: https://vimeo.com/81492863

Symptoms of Compassion Fatigue -Hypervigilance -Hopelessness -Inability to embrace complexity -Inability to listen -Anger and cynicism -Sleeplessness -Fear -Chronic exhaustion -Physical ailments -Minimizing -Shame (Van Dernoot Lipsky, L. (2009). Trauma Stewardship: An everyday guide to caring for self while caring for others. San Francisco: Berrett-Koehler Publishers. )

ACE Study

ACE Study continued Comic: KC Greene “The Pills are Working”, Gunshow #648

Flickr user jdhancock (Creative Commons license)

Too much stress flips your lid! Link: https://www.youtube.com/watch?v=qFTljLo1bK8

Tips to “unflip” -fidget -sensory activities -take a walk -leave the area -breathe -accomplish low-level tasks -start again tomorrow

“Holding Space” for others What it is not: -taking power away (“fixing the problem”) -shaming -overwhelming them with too much information What it is: -allowing autonomy -offering support + guidance -making them feel safe

The Bright Eyed-Pearl Clutching continuum

Think about it: a time when: you wanted something to happen and were rejected or received push back.

Think about it: a time when: you wanted something to happen and were rejected or received push back. someone did not listen to your concerns, OR you didn’t think your contributions mattered.

Enthusiastic Eager to prove themselves Historical insight May not feel like input matters

Pearl Clutcher Says Bright Eye Hears Bright Eye Says Pearl Clutcher Hears “We tried that before, and it didn’t work.” “You do not bring anything new to the table.” “We WOULD do that, but there are so many hoops to jump through.” “Your opinion is not valid enough for me to advocate for you” “That wouldn’t work because _______” “There is no convincing me that it will work.” “That sounds hard.” “I do not like working enough to try this.” “It’s always been done that way.” “I will not be receptive to any change to the library as it currently is.” “We are completely revamping an old policy” “I don’t care about why the old policy exists.” “Our storytime will now involve a STEM element” “Your favorite parts of storytime are becoming obsolete” “This vintage train display is so old; it’s just silly.” “If you remember a time before this train display was here, you are silly.” “We will be looking at new ways to approach outreach.” “The old way is inherently wrong.” “This is what we’re doing, you’re either on the bus or not.” “If you have any objection to any facet of this change, your job is in danger.”

Imagine… ...the perfect team.

It does not matter what types of people are on your team. Teams are at their best when they feel psychologically safe.

Psychological Safety -shared belief held by members of a team that the team is safe for interpersonal risk-taking -sense of confidence that the team will not embarrass, reject, or punish someone for speaking up Team climate characterized by: -interpersonal trust -mutual respect

Building trust through personal sharing

Building trust through legitimate interest How did you come to work in libraries? What is your favorite thing about working in libraries? -Learn values, strengths -Inspire trust

A trauma-informed workplace. Psychological safety. Interpersonal trust. S Bryce Kozla (@PLSanders) brycesa1@gmail.com Website: brycedontplay.blogspot.com Digital Handout: bit.ly/pearlclutcher