GPS Dispatch & Tracking System SMARTrack® GPS Dispatch & Tracking System CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of it may in any form or by any electronic, mechanical, photocopying, recording or any other means be reproduced, stored in a retrieval system or be broadcast or transmitted without the prior permission of the DALGlobal Services, LLC. All Rights Reserved. CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of it may in any form or by any electronic, mechanical, photocopying, recording or any other means be reproduced, stored in a retrieval system or be broadcast or transmitted without the prior permission of the DALGlobal Services, LLC. All Rights Reserved.

SMARTrack® Overview Service Management of Aircraft in Real-Time Dispatch Workstation Pre-Op Equipment Checklist Service Detail Screen Service Completion Reporting and Billing Problem Notification Real-Time Operational Oversight Audit Capability 2008 © DALGlobal Services, LLC. All Rights Reserved.

Service Management of Aircraft in Real-Time SMARTrack™ Service Management of Aircraft in Real-Time Designed by Airline people for an Airline operation Rules specific to operational service standards Ability to track performance including “give-back” Online Real-time reports Delay coding (Root cause analysis), Service Times and Billing Provides MST and latest cleaning team “Off Plane Time” to ensure adequate boarding time Manager ability to monitor team locations and service status GPS Enabled GPS Tracking based on Service Status Validation of Team physical location vs. dispatched location Time stamp validation linked to discrete PDA assigned to specific Team Leader 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Dispatch Workstation All dispatch functions are handled on a single screen. Available teams are sorted by First In – First Out method. Only work that is not completed is displayed Color-coded for instant recognition At risk assignments Problem Flights Call-backs Red = Work to be done Yellow = High Priority Green = Completed Call-Back 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Pre-Op Equipment Checklist The Equipment Checklist is linked to the equipment assigned to a specific Team Leader and provides documentation of Pre-Op check completion. Checklist appears when the Team Leader is first signed into the system System reminders ensure that all items are verified and will continue to notify the Team Leader to complete the checklist. Team Leader can not be assigned to a flight until the equipment checklist is completed 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Service Detail Screen The Service Detail Screen provides the Cabin Cleaning Team Leader with all pertinent information needed to perform the service Flight Number Gate Number Tail Number Type of Clean Security Search Latest Time to Get Off Team Leader Accepts the assignment, Starts service when boarding the Aircraft, and Completes service in Real-Time 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Service Completion Service completion is linked to specific requirements. Team Leader verifies completion of service in accordance with Delta Standards If a security search is required, the Team Leader also acknowledges completion of the Security Search. Assignment will not complete without verification Integrated into SMARTrack™ audit tracking 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Reporting and Billing How can management utilize the data that SMARTrack™ collects? Real-time Team utilization, performance, and efficiency Service times Delay reporting Trend analysis, root cause analysis Audit tracking Customer billing 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Problem Notification The Problem Button is linked to a QA process flow that ensures problem resolution before enabling a team to proceed to the next aircraft. Team Leader notifies Dispatch of any problem affecting the ability to service the Aircraft The Team is locked into the assignment and cannot be released to do other work until authorized by the Dispatcher 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Problem Notification Canned messages are provided for common issues in a pull down menu along with the ability to send custom messages Team Leader may either highlight a canned message or type a free form message to report a more unique issue. The Dispatcher will receive a color coded alert that a problem exists with a team. Teams will receive a notification that the problem is released 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Real-Time Operational Oversight Managers and Area Supervisors have the ability to oversee the operation via Handheld PDA access. Team: 1 Team Lead: Carol Real-Time view of operational information Location of teams and what they are doing: See which teams are signed in their area Work assignment (Service window information) Accept, start & end times Gate, Flight, Tail number, etc. Team: 1 Team Lead: Carol 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Audit Capability Includes evaluation of Cabin Appearance and Security Search proficiency evaluations. System allows tracking of Supervisor/Manager audits Provides a proven measurable quality assurance process Addresses team and individual performance based on a proficiency evaluation Integrated into SMARTrack™ audit tracking 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ is deployable NOW Real-time Team utilization, performance, and efficiency Service times Delay reporting Trend analysis, root cause analysis Audit tracking Customer billing “Right-size” the operation through the collection of unbiased, historical information Manufacturing equipment ordering lead times and T1 Line installation notwithstanding, SMARTrack is deployable now. SMARTrack is capable of receiving automatic real-time flight information from Delta RES/OSS. This “Future State” data feed will require support from DT to implement. The DGS SMARTrack™ technology is already developed and successfully deployed in our US Airways hub cabin cleaning operation in Philadelphia. 2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™, the best technology solution Successfully deployed Why DGS SMARTrack® SMARTrack™, the best technology solution Successfully deployed Dispatch Accountability/Audit capability Customized report generation Ongoing data/staffing analysis Billing 2008 © DALGlobal Services, LLC. All Rights Reserved.

For further information contact: DALGlobal Services (01) 1-404-773-3167 SMARTrack@dalgs.com www.dalgs.com 2008 © DALGlobal Services, LLC. All Rights Reserved.