Presented By: Evan Urbania & Matthew Ray ChatterBlast Media Entrepreneurial Toolbox Series: Marketing Your Business with Social Media Presented By: Evan Urbania & Matthew Ray ChatterBlast Media

ChatterBlast creates online strategies that target your current and potential customer community. We create, engage and influence communities through social media, digital marketing, public relations and advertising. www.chatterblast.com

Social Media - topics What is it? What is the value to us as entrepreneurs? Where do we start? Where is it going?

What is Social Media? Social Media is a conversation supported by online tools. Social Media sites build online communities of people who share interests, activities, jobs, relationships or causes. They are tools that provide a variety of ways for users to interact, connect, message, comment and share content.

Examples

Why? to create brand awareness, Companies have found that social networking sites such as Facebook, Twitter and LinkedIn are great ways to build their business. There are five major uses: to create brand awareness, as an online reputation management tool, learning, research and competitive recon, for recruiting and partnering, and as a lead generation tool to find potential business prospects.

It’s amazingly intimate! Why? It’s amazingly intimate!

Who uses social media? According to the Pew Internet & American Life Project 2009: The share of American adult internet users who have a profile on an online social network site has more than quadrupled in the past four years -- from 8% in 2005 to 35% now.

96% of them have joined a social network Social Media Marketing – Crowds & the New Economy By the end of 2010, Gen Y (born 1974 to 1980) will outnumber Baby Boomers 96% of them have joined a social network 78% of consumers trust peer recommendations vs. 14% trust advertisements Fastest growing segment on Facebook is 55-65 year old females There are 200,000,000 blogs online 80% of Twitter usage is on a mobile device

Founded in 2003, originally called “Facemash” Largest - over 400M active users (50% login) Based on connecting with friends, causes, businesses and organizations Content includes status updates, news posts, photos, videos, events and application data Targeted advertising Over 2.5B photos uploaded each month!

A business-oriented network founded in 2002 by Reid Hoffman Currently has 60M+ members in 170 countries “Gated Access Approach” and multi-tiered connections LinkedIn Groups feature allows users to establish new business relationships by joining alumni, industry, or professional and other relevant groups.

Founded in 2006 Text posts of 140 characters or less called “tweets” Tweets can contain links and pictures Creates community through follows/followers Over 2M tweets per day and 60M monthly visits Largest age group is 35-49

Twitter users are twice as likely to review or rate products online, visit company profiles and click on advertisements, vs. traditional social networking sites like Facebook and MySpace. This demonstrates higher engagement with brands, not just the with tweets they post. source: Interpret, LLC

Realize the massive potential, but don’t underestimate the power of one Janis Krum – ferry passenger, first to tweet about US Airways flight before any traditional media

Bloggers have a voice

Examples

Video is crucial!

Hyper-targeted advertising

What’s next?

looking forward  greater corporate acceptance

Ok, now what!?

STEP 1: Reserve, preserve, but don’t disserve! Reserve names/logins Preserve reputation Don’t use it unless you use it correctly

STEP 2: Listen!

Know your audience:

STEP 3: Engage

Social Media Etiquette Build trust-based relationships Talk about/comment on your sector, don’t just sell, sell, sell Read others’ opinions and blogs, comment Listen more than you speak Don’t say anything you wouldn’t say in public Be diplomatic

Ideas Let people in Use photos, video, commentary and text to show people all angles of your business. Keep the content on a blog. Use a combination of Facebook, Twitter and LinkedIn to push content to the community. Tag photos and videos on YouTube and Flickr Regular communications can keep people coming back for more, give potential clients an inside peek at your process and document your project's lifecycle.

Resources & Tools Google Reader Google Alerts Google Analytics Blogger or WordPress www.Compete.com www.BlogPulse.com www.TweetStats.com www.TweetGrid.com

Evan Urbania – evan@chatterblast.com Matthew Ray – matt@chatterblast.com www.chatterblast.com www.twitter.com/chatterblast www.facebook.com/chatterblast (800) 287-CHAT