Private Victory to Public Victory 79

The Maturity Continuum Trust Trustworthiness 80 Private Victory to Public Victory

The Emotional Bank Account Video The Emotional Bank Account 82 Private Victory to Public Victory

The Emotional Bank Account Deposits Seek first to understand. Show kindness, courtesy, respect. Keep promises. Be loyal to the absent. Set clear expectations. Apologize. Give feedback (“I” messages). Forgive. Withdrawals Assume you understand. Show unkindness, discourtesy, disrespect. Break promises. Be disloyal, badmouth. Create unclear expectations. Be proud and arrogant. Give no feedback or evaluate character (“you” messages). Hold grudges. 82 Private Victory to Public Victory

Skill Result Attitude Private Victory to Public Victory 84

Habit 7 Sharpen the Saw 137

Video Sharpen the Saw 7 137 Habit Sharpen the Saw

Habit 7: Sharpen the Saw 7 138 Habit Sharpen the Saw

Habit 7—Principle Paradigm To maintain and increase effectiveness, we must renew ourselves in body, heart, mind, and soul. Result Behavior 7 139 Habit Sharpen the Saw

Ineffective: I focus only on getting the golden eggs. Habit 7—Paradigms Ineffective: I focus only on getting the golden eggs. Effective: I nurture the goose that lays the golden eggs. 7 139 Habit Sharpen the Saw

xQ Tells You… “I plan activities that allow me to continuously improve my performance.” 34% 7 139 Habit Sharpen the Saw

The Four Dimensions 7 140 Habit Sharpen the Saw

Physical Assume you’ve had a heart attack in the last month. How would you approach exercise and nutrition? 7 141 Habit Sharpen the Saw

Social / Emotional Assume that everything you say about people will be heard by them. How might you choose your words differently? 7 142 Habit Sharpen the Saw

Mental Assume your knowledge and skills will be obsolete in two years. What new learning avenues would you explore? 7 143 Habit Sharpen the Saw

Assume you have a year to live. What legacy would you want to leave? Spiritual Assume you have a year to live. What legacy would you want to leave? 7 144 Habit Sharpen the Saw

The Weekly Compass 7 145 Run three days Dinner with friends Finish art book Take walk on parkway 7 145 Habit Sharpen the Saw

Teach to Learn 7 146–147 Habit Sharpen the Saw