Digital Transformation … Better Business through Improved Operations

Key Benefits of Digital Transformation 2 Increase in employee efficiency and productivityReduction in bill payment cycleBetter audit and compliance managementEstablishment of an efficient tracking and monitoring mechanismReduction in cost incurred per employeeEfficient utilization of capital assets and infrastructureScalable solution that enables faster rollout of initiatives **Study done by Deloitte for one of Newgen Customers

Products in Enterprise Content Management, Business Process Management and Customer Communication Management. No 1 in India. Global footprint in 50 countries 1200 people strong 20 years old organization 35 Patents for its own products Products in Enterprise Content Management, Business Process Management and Customer Communication Management. No 1 in India. Global footprint in 50 countries 1200 people strong 20 years old organization 35 Patents for its own products Newgen Overview 3 India USA UAE Singapore Offices Rare product company to be in both Business Process Management and Enterprise Content Management Magic Quadrant of Gartner 2011 Wave Report for DOCCM (Document Output for Customer Communication) Decision Matrix for BPM, 2011 Top 3 Value for Money BPM Vendor

Some of Our Prestigious Customers Banking & Finance Insurance BPO & Shared Services Others Telecom

5 Common Thoughts on top of your mind Growing Customer Expectations, Customer Loyalty Acquire & retain Customers, Customer Life time Management Optimize Channels, Maximize ROI Tap Hidden Market Potential, Deploy Revenue Generating Services. Boost Retention rates, More Personalized Services

Pain Areas – Process Management 6 Risk of damage or loss, when files are physically moved between locations Uniform Distribution of work Exception Handling Leakage of Information & Duplication Costs Real Time Monitoring (Current status of data or resources)

Newgen Product Suite 7

Advantage of Digital Transformation 8 Fill in Forms/Gener ate Document Check documents for Completion Executive at Branch Head Office Initiate the Process Process Courier documents to Central Head Office Manual Document Handling Parallel Routing Rule based Routing Can view electronic images for reference Image Assisted Data Entry Automatic escalations Automatic Archival of Documents SLA Management Exception Management Update the Process Online As Is Process Digital Transformation Value Adds Send Physical Files to Centre Validations & Checking the details Approval Process Exceptions handled at this stage Verification becomes easier Documents scanned and uploaded Visibility at Head Office Reduction in Turn Around Time Index the documents Images sent to Central Head Office Process Monitoring No Physical movement for resolutions Automatic Document Archival PROCESSING AT BRANCH LEVEL OR FIRST LEVEL EXCUTION HEAD OFFICE APPROVAL AUTOMATIC ESCALATIONS RULE BASED ROUTING PROCESS MONITORING & AUTOMATIC DOCUMENT ARCHIVAL

Newgen Phase I Solution Approach

End To End Newgen Solutioning –Phase I 10 Scanning (OmniScan) Archiving (OmniDocs) Physical Tracking Of Documents (RMS) Powerful Document Scanning Support & Simplified integration with DMS and Workflow solutions Centralized Conceptual Document Repository with various operations & Secured User & Rights Management Physical Document Tracking with Retention and disposition Policies & Ensuring Regulatory Compliance

Newgen Phase II Solution Approach

End To End Newgen Solutioning- Phase II 12 Scanning (OmniScan) Workflow automation (Omni Flow) Archiving (OmniDocs) Business Activity Monitoring – Real Time Reports

To Sum it up Digitize Timely access to information Improved use of information Greater collaboration Associated cost benefits Timely access to information Improved use of information Greater collaboration Associated cost benefits Automate Faster turn around times Greater compliance No redundancies Elimination of non value add tasks Improved cost of operations Faster turn around times Greater compliance No redundancies Elimination of non value add tasks Improved cost of operations Standardize Greater compliance & governance Adoption of right and optimized processes Reduced training time and costs, Quick on-boarding Faster expansions Greater compliance & governance Adoption of right and optimized processes Reduced training time and costs, Quick on-boarding Faster expansions Centralize Leaner operations Greater control on operations Effective use of resources Substantial cost benefits Leaner operations Greater control on operations Effective use of resources Substantial cost benefits Optimize Greater focus on value add task Leverage on best cost-quality model Leaner operations Greater focus on business Highly productive organization Greater focus on value add task Leverage on best cost-quality model Leaner operations Greater focus on business Highly productive organization

Case Studies

Challenges: Reduction in Bill Payment Cycle Auditory Compliance Cost Reduction Efficient utilization of capital assets and infrastructure Tracking and monitoring of work Process Automated: Accounts Payable Benefits: Seamless integration of Workflow with SAP Resource Optimization Turn around time brought down from over 5 days to under 3 days 135% ROI achieved over 3 years Additional benefit in retrieving documents for Auditory Compliance. 135% ROI Achieved

Challenges: Serving multiple entities across the globe Developing an integrated framework with multiple ERP systems - MFG Pro, BPCS etc, for three way match, cost codes verification. Fulfill country specific localized version needs. Processes Automated: Accounts Payable Accounts Receivable Vendor Bills Freight Bills Purchase Order Purchase Requisition Benefits: Centralized processing of transactions in 3 locations for 25 countries Major Cost Reduction of transactions Country specific processes automated on single platform Comprehensive auditing facilities Implementation in English and Chinese language Implementation across 25 countries

17 Lets make a difference together _________________________________________________________________ Contact us to know more on Digital Transformation Newgen Software Technologies Ltd D-162, Okhla Phase-1, New Delhi, India