Approach 1.

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Presentation transcript:

Approach 1

Infrastructure Maturity Roadmap to Real Time Infrastructure (RTI) December 7, 2018 EITM Overview Copyright © 2007 CA

A Phased Approach Needs analysis helps identify requirements, priorities & solutions December 7, 2018 EITM Overview Copyright © 2007 CA

A Phased Approach Needs analysis helps identify requirements, priorities & solutions December 7, 2018 EITM Overview Copyright © 2007 CA

Case Study 5

Making it work! Global Command Center (GCC) - CA Global Command Center is the Information Technology division supporting the corporation and over 18,000 users worldwide in over 150 offices. PCs supported: 27,000+ Network Devices: 40,000+ Production Servers: 1,300+ Data Centers: 5 Data Center locations: Islandia, NY: Lisle, IL.: Ditton Park, UK: Sydney, Australia: Hyderabad, India Mainframes: 4 IBM, 20+ LPARs, 15k MIPs Voice/Data Circuits: 1,500+ Phone Systems: 150+ Routers: 300+ Switches: 465+ Array Storage: 400 TB December 7, 2018 EITM Overview Copyright © 2007 CA

GIS Command Center December 7, 2018 EITM Overview Copyright © 2007 CA

December 7, 2018 EITM Overview Copyright © 2007 CA

December 7, 2018 EITM Overview Copyright © 2007 CA

Global Information Services Annual Report 2007 ROI Productivity Increase IT productivity by $49,000 per 100 users Increase end user productivity by $173,000 per 100 users 15 staff per shift reduced to 2 Stability / Efficiency Reduce server downtime incidents by 75% 99.5% uptime for CA.COM 99% of events filtered or fixed automatically (1.8 million events per month processed) 25% of events automatically corrected within 5 minutes Cost Savings Reduce cost of downtime related to systems by 80% Reduce cost associated with service desk calls and application downtime by 90% 30% reduction in total service desk cost VOIP implementation saved $1.5M annually Global Information Services Annual Report 2007 December 7, 2018 EITM Overview Copyright © 2007 CA

Benefits Increase end-to-end service visibility & availability Reduce downtime Reduce Mean-time-to-repair Reduce cost associated with Learning Deployment Management Service Desk Calls Increase customer satisfaction Increase focus on Strategic, Business aligned initiatives December 7, 2018 EITM Overview Copyright © 2007 CA

Questions 12