DISTRIBUTION • Exclusive distributions for Croatia • High quality and control A-brands , with all certificates for EU • Highly marginalized products – in average 30% - 50% • payment postponement for amounts over 50 000 kn with insurance company Hermes approval • financial support for turnover as agreed • returns (RMA) – less than 0,5% • Production of high quality computers (assembled over 50 000 computers) • Feniks – 21 years of existance
LOGISTICS BY EU STANDARDS • Delivery in 24 hours on any location in the country (for orders over 1 000 kn net, delivery is free of charge) • DELIVERY FROM OUR WAREHOUSE: - Professionally packed - 100% correct - The modern surveillance system captures packing process - All needed documentation is included (warranty, declarations,user manuals..)
SELLING • WEB shop - B2B: - 100% correct available quantities - Extensive informations on goods: pictures, descriptions, awards, PDF - Most modern merging our entire database with the customer’s web shop • Tools: - The possibility of sending electronic Invoice in any format to addresses as required by the buyer - EDI – directly linking customer orders with our program - Dispatch notes – if buyer required ; with bar code, buyer’s code, serial numbers, signed and scanned by the branch stores • Stock list: Buyers stock control with the suggestion of assortment and possible return and replacement • Planograms: - We also create planograms and keep the goods with minimal and maximum quantity by buyers and outlets
*References: more than 1.000 sales points throughout the Croatia
• Marketing: - We participate in actions and promotions of customers - Provide stands , shelves etc. - Advertising and promo materials - store branding
SERVICE - FAST & EFFICIENT - Replacement of product 1 for 1 - Delivery of monthly defective products at our expense - According to consumer rights, the buyer can send defective product directly to our service - a customer-service agreement that enables customers to open the computer and resolve customer service