Real-Time Passenger Information Systems

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Presentation transcript:

Real-Time Passenger Information Systems Introduction: Jon How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience

Real-Time Passenger Information Systems Automated Vehicle Location (AVL) Arrival Predictions and/or Location on Map Mobile Alerts Back Office Management Overview: Lee or Jon?

Benefits to Transit Riders Better trip planning Arrival Times System Alerts (Detours, Changes, etc.) Confidence in system Safety Convenience Jon

Benefits to Transit Providers “It keeps everyone honest” Computer Automated Dispatch (CAD) Route Planning Fleet tracking Know where your resources are Performance Reports On-Time Stats Idling Times Play Back Reports Respond to complaints Review incidents Lee

University of Virginia - Transloc Previous system: Connexionz (2007-2013) Launched Transloc in March 2013 Integration with Zonar

University of Virginia - Transloc Real-Time View of Routes 10 Second Updates User Location Bus Arrival Predictions Online Mobile Apps SMS/Text Alert Notifications

Alert Notifications

How Passengers Access System Jon: Heavy mobile usage. Reference VCU Blackboard Mobile integration.

Computer Automated Dispatch (CAD) Jon: Management features, reports, dispatching.

Reporting

Positives Easy to use and modern Popular apps Web-based system Frequent refresh rate Alert system Cellular data Low equipment profile Integration with Zonar

Negatives Bumpy beginnings Route designing No connection with City Transit System

James Madison University - NextBus “It’s all about ridership” Reviewed several systems: Route Match Avail Martha Transloc Trapeze Syncromatics Connexionz NextBus Evaluated short listed vendors: Criteria on spreadsheet Surveyed other universities. Issued RFP’s and reviewed proposals Held live or webex demos and Q&A sessions.

James Madison University - NextBus Selected NextBus Advantages: Numerous customers – small to large Very solid technical base Excellent implementation histories Seamless operations Add-on functionality Concerns: Price “Closed System” Implemented test mode Fall Semester 2011 Went live Spring Semester of 2012

James Madison University - NextBus Real-Time View of Routes 10-30 Second Updates Bus Arrival Predictions Online Mobile Apps (live map) SMS/Text IVR QR scans Alert Notifications

James Madison University - NextBus

James Madison University - NextBus

James Madison University - NextBus

James Madison University - NextBus

James Madison University - NextBus I don’t know about this one since it is not our system.

James Madison University - NextBus

James Madison University - NextBus NextBus data feeds are used for other applications: “Bus Finder” (a real time trip planner) Mobile phone apps

Other Systems

James Madison University - NextBus