Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting September 11, 2018

System-wide Performance Report Card Key Performance Indicator Standard Aug-18 FY19 On Time Performance ≥ 91% 92.2% 93.1% Excessively Late Trips ≤ 0.10% 0.10% 0.06% Excessively Long Trips ≤ 5% 3.8% 3.9% Missed Trips ≤ 0.75% 0.66% 0.63% Denials ≤ 0% 1 Access to Work On Time Performance ≥ 94% 95.9% 96.4% Average Hold Time (Reservations) ≤ 120 85 78 Calls On Hold > 5 Min (Reservations) 5.5% 4.9% Calls On Hold > 5 Min (ETA) ≤ 10% 11.2% 8.5% Complaints Per 1,000 Trips ≤ 4.0 3.8 3.5 Preventable Incident Rate ≤ 0.25 * Preventable Collision Rate ≤ 0.50 Miles Between Road Calls ≥ 25,000 *data not final

Highlights Agency and contractor staff attended a hands-on training session at Braille Institute Awarded Miguel Mejia of the West-Central region the Superior Service Award during the August 27th board meeting Implemented new transportation coordinator at Olive View Medical Center Marking and Tethering Training was conducted at the Eligibility Center