Best Chat Transcript Awards 2018 - Michigan Academic Group

2018 Best Transcript Awards Review Team

Selection Process: Committee chair sent an email to Virtual Reference group asking for transcript submissions. NOTE: Criteria: Must focus on reference/research transactions only. Librarian needed to be from our MI group but didn’t have to be from nominating school Max 5 transcripts per institution.

Process, cont’d Committee chair anonymized transcripts. Double-blind peer review process: each transcript reviewed by 2 judges via uniform rubric. Chair averages scores for each transcript to determine overall winner

This year… 24 individual transcripts submitted from 7 schools: Only 0.5 point separates 1st place recipient and runner up. Three honorable mentions- 1 point away from 1st. Special thanks to our award sponsors:

Honorable Mention: (3-way tie) Mary Beeker, NMC Transcript #703

Honorable Mention: (3-way tie) Lisa Klopfer, EMU Transcript #102

Honorable Mention: (3-way tie) Elizabeth Pepper, EMU Transcript #101

Runner Up: Jim Ratliff, KVCC Transcript #104

Jim conducted a thorough reference interview, making sure he understood the patron's topic and what searching the patron had done already. He introduced the student to the concept of looking for the sources referenced in a relevant article, provided a good referral to a subject specialist, and confirmed that the patron was doing well before signing off. Nominator Rationale

Great transcript! Friendly, clarification, appropriate resources, and clear explanations. Judges’ Comments

First Place: Mindy Babarskis, LCC Transcript #202

Mindy did a good job connecting with the student Mindy did a good job connecting with the student. She also gave suggestions while teaching the students how to access and search for information step by step. Nominator Rationale

Very helpful! Good job explaining search strategies and clear instructions on navigating to appropriate resources. Judge Comment