AGA Best Practices Kick Off Meeting Los Angeles January 17, 2012 Lisa Kallberg Principle Pipeline Compliance Consultant

Key Performance Indicators within Gas Operations Leak sheet audit process Compliance assessment - corrective actions Faulty material process Emergency response OSHA Recordable Incident Rate PSCo Operating Company OSHA was 5% better than target. We showed a 22% improvement over 2007 results. The number of incidents was 54, compared to 68 in 2007.

Leak Sheet Audit Process Developed after several regulatory enforcement actions Steps Crew completes form Reviewed by Supervisor Sends to auditor Auditor approves or sends back to Supervisor Supervisor sends back to auditor Final version and audit form kept in local office Pilot in St Paul area in October 2011 Moved to NSPM in spring 2012

Leak Sheet Audit Process Total reviewed Total correct Total forms returned Total # of errors Compliance Total % forms returned Total % forms correct Average # of days date created – date reviewed by Supervisor Average # of days date created – date returned to Supervisor

Compliance Assessment - Corrective Actions Conducted prior to regulatory inspections Colorado MN, WI, MI, ND Review and document corrective plans In place within 45 days of completion

Compliance Assessment - Corrective Actions 2013 upgrading equipment to allow for electronic forms when doing assessments Advantages of electronic over older paper forms Report the assessment findings to different levels Report trends and areas of concern Update assessment form company wide so all use same version

Faulty Material Process Gas Faulty Material Analysis Form (Originator completes) Originator:      Date received from OpCo:      Originator’s Phone #:      Material description:      Operating Area:       Cat ID:      Was faulty material removed? YES NO Manufacturer:       Lot #:       Address where faulty material was installed:      Description of defect:       Did this faulty material cause an injury? YES NO Date Received by PC&S:       Assign Faulty Material Log #

Faulty Material 8D Process z Faulty Material 8D Process 1. Identify team 2. Define problem 3. Containment action 4. Identify root cause 5. Formulate corrective and preventative action 6/7. Implement action plan 8. Closure

Faulty Material 8D Process Material investigation & analysis cycle time 85% processed within 90 days Communicated internally and with material supplier Some cases with regulatory agencies

Emergency Response Reporting MN only Dispatch Response Repair Crew Gas shut off Line repaired Time interval > 0 min. to 10 min.   > 10 min. to 20 min. > 20 min. to 40 min. > 40 min. to 60 min. > 60 min. to 80 min. > 80 min. to 100 min. > 100 min. to 120 min > 2 hrs to 3 hrs > 3 hrs to 4 hrs > 4 hrs to 6 hrs > 6 hrs to 8 hrs > 8 hrs

Time Interval Definition Dispatch Response Repair crew Gas shut off Line repaired

Emergency Response MN only Reported to the Minnesota Office of Pipeline Safety 30 days after 60 day reporting timeframe January – February report in March… November – December report in January next calendar year

Emergency Response at Xcel Energy Gas Operations scorecard % ≤ 30 minutes Required number of drills CO MN, ND, WI, MI 45 days to review and publish results including corrective action plans

Questions?