Demonstrating Innovation Eoghan O’Brien Community Pharmacist, Portglenone and Nominated Pharmacist, Antrim/Ballymena ICP

The Bannside Pharmacy Experience Bannside Pharmacy part of local community since 1960 for a healthier, happier community … Neighbourhood healthcare hub focused on local needs “There’s a way to do it better. Find it.” Thomas Edison

Drivers for Change Improve quality of services to patients Improve patient safety Integrate new services Improve dispensing process Maximise space and efficiency Improve access for patients Respond to changing patient and community needs Improve standard of premises

Key Considerations Which model best suits the needs of our patients? our community? our business? Think Accessibility for patients Patient and community needs Patient flow Work flow Support staff Future direction

Demonstrating Innovation Before:

Demonstrating Innovation After:

Demonstrating Innovation

Demonstrating Innovation Outcome: Front-facing pharmacist improves patient engagement Accessible service for all our patients e.g. loop induction system Re-configured layout maximises space and efficiency Two consultation areas to facilitate more services More efficient dispensing service…. faster, easier, safer… Improved communication systems e.g. VoIP Better facilities for staff Happier patients… Safer patients…. Satisfied staff….

“It is often the simplest of changes that can have the biggest impact” Lessons Learned “It is often the simplest of changes that can have the biggest impact” “Success doesn’t come to you, you go to it”