PHYSICAL ATTENDING (VISIBLY TUNING IN)

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Presentation transcript:

PHYSICAL ATTENDING (VISIBLY TUNING IN) SQUARING UP TO CONSUMER OPEN BODY POSTURE LEAN IN A LITTLE EYE-CONTACT RELAXED POSTURE S-O-L-E-R

PSYCHOLOGICAL ATTENDING BEING PRESENT ACTIVELY LISTENING DEMONSTRATING EMPATHY BEING UNCONDITIONAL TRYING TO UNDERSTAND WHAT’S BEING SAID AND WHAT’S NOT BEING SAID (NONVERBAL COMMUNICATION) RESPONDING WITH UNDERSTANDING

QUESTIONS ON VISIBLY TUNING IN WHAT ARE MY ATTITUDES TOWARDS THIS CONSUMER? HOW WOULD I RATE THE QUALITY OF MY PRESENCE TO THIS CONSUMER? TO WHAT DEGREE DOES MY NONVERBAL BEHAVIOR INDICATE A WILLINGNESS TO WORK WITH THE CONSUMER? WHAT ATTITUDES AM I EXPRESSING IN MY NONVERBAL BEHAVIOR?

QUESTIONS ON VISIBLY TUNING IN WHAT ATTITUDES AM I EXPRESSING WITH MY VERBAL BEHAVIOR? TO WHAT DEGREE DOES THE CONSUMER EXPERIENCE ME AS EFFECTIVELY PRESENT AND WORKING WITH HIM OR HER? TO WHAT DEGREE DOES MY NONVERBAL BEHAVIOR REINFORCE MY INTERNAL ATTITUDES?

QUESTIONS ON VISIBLY TUNING IN IN WHAT WAYS AM I DISTRACTED FROM GIVING MY FULL ATTENTION TO THIS CONSUMER? WHAT AM I DOING TO HANDLE THESE DISTRACTIONS? HOW MIGHT I BE MORE EFFECTIVELY PRESENT TO THIS PERSON?