Neighbourhood Management Survey 2010/11 Glasgow Community Planning Partnership Neighbourhood Management Survey 2010/11 CPP summary: Langside & Linn

Background local communities and service providers working together to improve and join up services responding to local need introduced in Glasgow in 2007 underpinned by robust evidence gathered from large residents survey outcomes: focussing additional investment in key priorities and re-alignment of some local services

Methodology face to face household survey conducted by BMG Research, managed by GHA representative sample at a ward level by tenure, age, gender, ethnicity and economic status 6,934 interviews conducted Citywide between December 2010 and February 2011 confidence of +/-1.18% at the 95% level increases for CPP level results – 464 interviews in local CPP area. Confidence of +/- 4.6%

Key Findings (1) high satisfaction with local neighbourhood as a place to live most feel they belong in the area most residents feel safe in their neighbourhood, but notable differences between Langside and Linn what would local residents change? cleaner streets reduce youth misbehaviour more jobs

Key Findings (2) residents are most positive about a number of amenities/facilities of Langside & Linn: access to shops attractive homes least positive about: youth provision/activities for young people children’s play areas most commonly reported problems: street drinking drunk or rowdy behaviour disruptive children/teenagers

Key Findings (3) most rate a range of public services as good including rubbish collection, local health services, and transport more than half rate policing as good, a significant increase since 2007 but just one-in-three rate youth and leisure services as good environmental issues of concern: litter dog roaming/fouling untidy gardens and communal areas

Summary Changes Key Indicators 2010/11 2007 Change since 2007 (p.p) % Satisfied with Neighbourhood 88% 91% -3 % Feeling safe in neighbourhood 75 Attractive environment - % rating as good 90 74 +16 Parks/open spaces - % rating as good 85 61 +24 Childrens play areas - % rating as good 45 38 +7 Street drinking - % reporting as a problem 23 20 +3 Vandalism/graffiti - % reporting as a problem 13 17 -4 Road safety - % reporting as a problem 16 32 -16 Street litter - % reporting as a problem 53 +30 Fly Tipping/Dumping - % reporting as a problem 22 14 +8 Rubbish collection - % reporting as good 80 91 -11 Policing - % reporting as good 58 37 +21 Youth/Leisure services - % reporting as good 33 25

Housing and neighbourhood

Satisfaction with neighbourhood as a place to live Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live? % satisfied: Citywide = 87% 2007 local CPP = 91% * denotes less than 0.5%

Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year? % better: Citywide = 9% 2007 local CPP = 8%

Reasons why the neighbourhood is better or worse (top 10 reasons)

What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

How would you rate the quality of your neighbourhood in terms of each of the following...% rating as good?

How would you rate the quality of your neighbourhood in terms of each of the following...% rating as good? CPP 2010 Citywide 2010 % difference CPP 2007 Attractive homes 93% 86% +7% - Attractive neighbourhood 91% 83% +8% Attractive environment 90% 81% +9% 74% +16% Quiet and peaceful environment 82% 67% +23% Park/open spaces 85% +11% 61% +24% Children’s play areas 45% 49% -4% 38% Access to shops 88% +5% Access to banks Access to Credit unions 41% 53% -12% Reputation 79% +3% Cleanliness / free of rubbish or litter 65% 72% -7% Youth provision / activities for young people 35% 48% -13%

Are each of the following a serious problem, a slight problem or not a problem in the local area...? % a problem

Are each of the following a serious problem, a slight problem or not a problem in the local area...? % a problem CPP 2010 Citywide 2010 % difference CPP 2007 Problems with neighbours including noise/loud parties 10% 14% -4%  - - Disruptive children/teenagers 19% 22% -3% Drunk or rowdy behaviour 0% Street Drinking 23% 21% +2% 20% +3% Drug use or drug dealing 8% 15% -7% Harassment/racial harassment 3% 7% Vandalism/graffiti 13% -6% 17% Vehicle break in/theft 5% -5% -2% House break ins/burglary 2% 4% Personal safety/security 9% 6% Road safety 16% 32% -16% Safety of children -8% Safety of other vulnerable groups Other types of crime 1%

Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

Reporting problems with neighbours 45% reported the problem experienced the largest proportion reported to Strathclyde Police (85%) and Housing Associations (13%) 38% are satisfied with the way their problem was dealt with, with 52% dissatisfied (cf. Glasgow, 43%, 40%) the most common reasons for not reporting the problem are: it wouldn’t make any difference (45%); and it wasn’t a serious problem to report (20%)

How safe would you feel walking alone in your area after dark? % safe / unsafe: - Citywide = 74% / 11% - 2007 local CPP = 75% / 13%

To what extent do you feel that you belong to this neighbourhood? % strongly: - Citywide = 85%

Cleansing and environment

How would you rate the quality of the following services in and around your local area?

How would you rate the quality of the following services in and around your local area? - % as good CPP 2010 Citywide 2010 % difference CPP 2007 Rubbish collection 80% 85% -5% 91% -11% Youth and leisure services 33% 36% -3% 25% +8% Policing 58% 54% +4% 37% +21% Health centre/GP 89% -4% 77% Public Transport 87% 82% +5% 72% +15%

Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...? CPP 2010 Citywide 2010 % difference CPP 2007 Abandoned/burnt out vehicles 1% 4% -3% 2% -1% Litter in the streets 53% 41% +12% 23% +30% Untidy gardens 28% 24% +4% 11% +17% Untidy communal areas 25% 21% 8% Dirty stairs/closes 7% 14% -7% +6% Graffiti 17% -9% Fly tipping and dumping 22% 20% +2% +8% Pets/animals roaming/dog fouling 39% 0% - General maintenance of open spaces 19% 18% +1% Car parking 38% +21%

Taking account of views / opportunities for involvement

How much account do you feel that GCC takes of residents’ views when making decisions?

What are your preferred methods about having your say about GCC services?

Thank you