Can/should NRW be attributed to users - consumers

Basic approach

Definition of input costs

Good example (Serbia) Decree on determining the methodology for calculation of the price of supply to final customer of thermal energy (Off. Gazette of RS, no. 63/2015) - an overview of revenues and expenditures and their structure for a service http://www.paragrafco.co.rs/dnevne-vesti/150715/150715-vest12.html

Consumer protection legislation PUC or trader must not charge a bill to consumers for the product (service) which is not provided / delivered Serbian CPL (Off. Gazette of RS, no. 62/2014) has an important article {91} on informing consumers about the detailed specifikacion of price/invoice Applied to SGEI in specific

Law on Consumer protection

Consumers’ market position Uneducated Uninformed Weak Mostly unprotected Without right to choose (one of the elementary consumer rights) Incomprehensible bills

What should be done A new concept of managing PUCs that will provide an adequate water supply along with conserving the resources and proper – fair water pricing (equivalency principle) Reduce significantly the NRW Raising awareness campaign for consumers to understand the process of „making“ drinking water, price policy and understand the ways to ensure sustainable consumption Close cooperation between PUCs with CPOs

Thank you for your attention www.nops.org.rs znikolic@nops.org.rs