BRIGHT PATTERN IS A LEADER

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Presentation transcript:

Improve customer experience and agent efficiency by using an advanced cloud contact center platform

BRIGHT PATTERN IS A LEADER MAKING SUPPORT EASY

CHOSEN BY CUSTOMERS ACROSS THE WORLD BRIGHT PATTERN CHOSEN BY CUSTOMERS ACROSS THE WORLD

FLEXIBLE CLOUD ARCHITECTURE ANY CLOUD, ANYWHERE

ALL-IN-ONE APPLICATION SIMPLIFIED ALL-IN-ONE APPLICATION Voice Calls IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer E-mail Skills-based email distribution or pull from a shared queue. Knowledge Base SMS Convenience, ubiquity, privacy, records. Post-transactional surveys Messengers Rich communication. Positive identification. Customer convenience Live Chat Rich communication from a web page Video Calls Build trust with video In-App Support Positive identification. Full user profile data. Easy 1-button contact BLENDED OMNICHANNEL COMMUNICATIONS

ADVANCED INTEGRATION ECOSYSTEM FLEXIBLE INTEGRATIONS ADVANCED INTEGRATION ECOSYSTEM

AI Assistance and Bots

DIFFERENTIATORS

Brief Video Demo of Bright Pattern Call Center Software of Spring 2018 Release