Cornerstone: Creating Success through Positive Change 6th edition Robert M. Sherfield & Patricia G. Moody Chapter Nine: Record This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program.

Why Does Listening Matter? For establishing and improving relationships Personal growth Showing respect to others Professional rapport Showing empathy and compassion Learning new information Understanding others’ opinions and views Basic survival Entertainment Health

Hearing v. Listening Hearing is automatic, involuntary Listening is learned, voluntary Active listening is a conscious effort to focus on what you hear

Chinese Verb “to listen”

Categories of Listening Listening with a purpose What is the situation? Listening objectively Do I have an open mind? Listening constructively How can this help me?

Four Listening Styles Action-oriented listeners Time-oriented listeners People-oriented listeners Content-oriented listeners

Obstacles to Listening Prejudging information or speaker Talking Becoming too emotional

Listening in the Classroom Listen for numbers “There are ten steps to…” Listen for key words “The characteristics of a ____ include…” Listen for transition words “For example…” “In contrast…” “Therefore…”

Listening in Your Second Language Ask for clarification Jot down a question to ask later Build vocabulary by listening to local/national media broadcasts Record anything written in lectures Join a study group Find or start a conversation club on campus

Why Take Notes? You become an active part of listening process You create a history of course content You have written criteria to follow You create a visual aid for material Studying becomes easier You retain more information and have higher grades than non-note takers

Tips for Effective Note Taking Physically and mentally attend class Come to class prepared Bring your textbook Ask questions

The L-STAR System L-Listening S-Setting it Down T-Translating A-Analyzing R-Remembering

Three Note-Taking Systems Outline technique Cornell (split-page) technique Mapping technique

Outline Technique

Cornell Notes

Mapping System

What If I Get Lost? Raise your hand and ask instructor to repeat Ask instructor to slow down Leave blank space and question mark in notes Meet with instructor after class Form note-taking group Do not disturb classmates during lecture Rehearse note-taking skills at home Tape record lecture with instructor’s permission

Chapter Reflections Evaluate content before judging speaker Keep emotions in check Sit where you can see and hear instructor Listen for “how” something is said Listen to the entire story before judging Listen for key words and ideas Use a separate notebook for each class Use abbreviations in your notes Write down everything written by instructor in lecture