Achieving Success Through Project Management Excellence A Special Presentation For The Upstate New York Chapter Project Management Institute Dr. Melodie Mayberry-Stewart NYS Chief information Officer and Director of Office for Technology February 20, 2008

Our Time Together … Going From Good to Great! A Past Decade of Program and A Future Decade of Promise What’s Ahead For Us A Look Across the State of Major Tech Projects Why Is PM Critical to Our Success? Benefits of PM Excellence Yesterday, Today & Tomorrow Major Accomplishments and Future Initiatives Remaining Challenges Our Challenges and Targeted Improvements to Achieve PM Excellence Questions and Answers?

“Going From Good to Great” A Decade of Progress- A Decade of Promise CIO/OFT IT Environment A Past Decade of Progress A Future Decade of Promise 1997 2003 2007 2010 2017 Enterprise Data Centers 15 4 3 Number of Workstations Supported --- 23k 38k 40k 90k Eligible Agencies Using Enterprise Email Systems 20% 50% 85% Agencies Using Centralized Server Systems 13% 40% State Broadband Penetration Ranking 1 Average Consumer Broadband Speed 2 Mbps 10 Mbps 20 Mbps Number of Network Users 14k 55k 65k 85k Number of Telecom Sites 400 550 1200 1500 1700 Minority and Women-owned Business Enterprise (MWBE) Participation Level < 1 % 25% Average Staff Augmentation Level 23% 16% CIO/OFT Overall Customer Satisfaction Level (5 = Highest) 3.4 3.8 4.2

What’s Ahead of NYS - $3 Billion In Multi-Year Development Projects Planned

Why Is PM Critical to Our Success? Project Management Helps the CIO: Create Focus on What Is Most Important for the Organization Enhance Accountability for Results Spotlight Practices that Work to Reinforce a Continuous Learning Culture Demonstrate Value of Repeatable Methods and Tools to Achieve Desired Benefits Document Utilization of Resources Mitigate Risks and Other Critical Success Factors

Yesterday, Today and Tomorrow… Merged CIO/OFT into a Single Mission & Vision Centralized all PM Resources Into An Enterprise PMO Published NYS Project Management Guidebook Implemented Project Management Mentoring Program Today Presented Budget to Double PM Staffing Level Launched Portfolio Management Program Tomorrow Require Certified PMs for All Major Projects Prior to Final Approval Increase PM Training Opportunities and Internships Implement New Project Portfolio Tool for Better Portfolio Management Create PM Services Offering For Small/Mid-Size Agencies

More Tomorrow… Create NYS Enterprise PMO To Perform Statewide Enterprise Project Portfolio Align Projects with Enterprise IT Strategic Plan Eliminate Redundant and Inefficient Processes and Practices Leverage IT Investments Through Greater Economies of Scale & More Value Creation Share Best Practices and Expand Knowledge Management Capabilities Enhance Enterprise IT Governance Transparency & Accountability

Remaining Challenges & Process Improvements… Diminish Over Reliance on Contract PMs Increase Use of PM Standards Across All Agencies Build A Customer-Driven & Results-Driven Culture Through PM

In Summary, We Must Have Strong Project Management To Be Successful We Need An Army of Certified Project Managers We Must Implement The Right Performance Measures to Demonstrate Value Creation and Results

We Know IT… IT’s What We Do!

Thank You For Your Time … Any Questions? For More Information: General: customer.service@oft.state.ny.us Project Management specific: pmo@oft.state.ny.us