CIO Roles and Functions The Future of the CIO in a Digital Economy Tim Havel 05/12/14

Overview What is a CIO Types of CIO How CIOs spend their time How CIOs want to spend their time What do the CxOs think How to transition What is the future CIO

Who Wrote this Stuff? “The Future of the CIO in a Digital Economy” Peter Weill Stephanie L. Woerner MIT Sloan School of Management MIS Quarterly Executive June 2013

What is a CIO The Chief Information Officer is responsible for the management, implementation, and usability of information and computer technologies* But wait, there’s more! *Source: http://www.investopedia.com/terms/c/cio.asp

More You Say?!? The Chief Information Officer is also becoming responsible for: Helping generate revenue Shared services delivery Business process optimization Customer experience improvement Overseeing business operations Digitizing the firm

Types of CIO IT Services CIO Embedded CIO External Customer CIO Enterprise Process CIO

IT Services Activities (44%) Managing IT organization and people Ensure delivery of IT infrastructure, applications, projects, and services Maintain costs, risks, and service levels

Embedded Activities(36%) Working with Non-IT colleagues Addresses: strategy process optimization new product/service development regulatory compliance and risk IT investment prioritization

External Customer Activities(10%) Meet with external customers, partners, and colleagues Working towards sales/services delivery process, especially electronic linkages with customers

Enterprise Process Activities(10%) Manage enterprise processes and associated digital platform shared services product development operations corporate responsibility green issues special projects

The Four CIO Types: Key Activities, Effective Governance Mechanisms and Enterprise Performance Source: http://misqe.org/ojs2/index.php/misqe/article/view/478

How CIOs Want to Spend Their Time Source: http://misqe.org/ojs2/index.php/misqe/article/view/478

What do the CxOs Think CEOs, CFOs, EVPs, COOs, etc... If IT basics were not working well, CIOs should focus on system stability Transition to Embedded CIO and setting up governance mechanisms If all is going well → Increase External Customer CIO activities

How to Transition Free up time from IT Services activities Mentoring Governance Partnering Assess current time allocations and changes required Develop leadership strategies Look to the future

What is the Future CIO Minimum requirements: Provide excellent IT services at a competitive cost Less time managing IT services More time delivering broader business value

Unused slides

Sources Weill, Peter and Stephanie L. Woerner. “The Future of the CIO in a Digital Economy.” MIS Quarterly Executive 12:2 (Jun 2013): 65-75 pp. 4 Apr. 2014 <http://http://cisr.mit.edu/locker/WeillWoernerMISQE2013FutureofCIO.pdf>. “Chief Information Officer - CIO.” Investopedia. 2014. Investopedia US. 8 May 2014 <http://www.investopedia.com/terms/c/cio.asp> Grover, Varun, et al. "The Chief Information Officer: A Study Of Managerial Roles." Journal Of Management Information Systems 10.2 (1993): 107-130. Business Source Premier. Web. 11 May 2014.

How CIOs Spend Their Time IT Services Embedded External Customer Enterprise Process