A letter of complaint Para. 1 is about the problems.

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Presentation transcript:

A letter of complaint Para. 1 is about the problems. Para. 2 is about some facts and figures. Para. 3 is about the possible actions that can be taken.

The use of tenses mainly past tense The use of modal verbs must, could, may, can + bare infinitive Some useful phrases I am writing to complain about… I am very dissatisfied with the service… I cannot/could not stand it. I hope the situation will be improved.

Own Address Date Title Company/ Department Address Dear Sir/ Madam, Yours faithfully, Irene Cheng Ngai Ching ______________________________________________ Dear Mr Wong, Yours sincerely,

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