Tim Daniels Customer Journey Expert / ING Conversational AI: An Adventurous Journey Tim Daniels Customer Journey Expert / ING Data Innovation Summit 27th June 2018 #DISUMMIT

DO BOT

I want to use my bank card abroad Intent use_abroad

Entry Intent Intermediary intent Fallback intent Exit intent use_abroad_2_europe use_abroad_1_debit use_abroad_3_activate_ yes use_abroad_4_card_ selected use_abroad_2_non_ europe use_abroad_0 use_abroad_2_country_ Fallback use_abroad_3_activate_ no use_abroad_1_credit use_abroad_3_activate_ Fallback Uuse_abroad_1_unknown DEFAULT FALLBACK INTENT Uuse_abroad_1_cardtype_ Fallback

Intent 1 Intent 2 Intent 3 Intent 4 Intent 5 …

Customer Behaviour UX Domain Modelling NLP Analytics

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