Providing knowledge on demand in the “moment of need” A Key Partner in Enterprise Deployment and Adoption About PC Helps 20+ years supporting Microsoft Services & Devices 450+ active clients Supporting 1.6M+ end-users Premier “how-to” support Microsoft-expert resources Headquarters in Philadelphia, PA Target Audience Fortune 1000 companies Migrating to new versions of Microsoft applications or Operating Systems Mobile device deployments IT or BDM-driven initiatives Acquisitions resulting in mixed application environments Customer Value Proposition 2-ring response by U.S.-based, Productivity Consultants Eases and enhances migration experience for users & IT Augments and integrates with existing help desk Increases user adoption, acceptance, and productivity Maximizes software investment Benefits for Microsoft Sellers Accelerates adoption & licenses Gets past deployment blockers Can be contracted via MCS Improves CPE Ensures end-users are productive on latest Microsoft technologies Competitive edge (Google/Apple) Packaged, end-to-end solution for end-user deployment Providing knowledge on demand in the “moment of need” Joint Launch Plan with PC Helps Account Manager Dedicated toll-free number Custom greeting Usage Tracking & Reporting Setup Press Option 1 Customer purchases block of PC Helps support units Sale Client adds “how-to” support option to their help desk menu Rollout For password resets or hardware issues Routes call to existing help desk Press Option 2 For “how-to” questions on Microsoft applications Routes call to a PC Helps Productivity Consultant via designated toll-free # Press Option 3 For proprietary software or other issues Routes call to existing help desk

Expert Application and Device Support for Business Users More About PC Helps Expert Application and Device Support for Business Users Applications, Devices, and Operating Systems Supported Microsoft Office Office 365 Outlook Office Lync SharePoint SkyDrive More Microsoft Communications/ Lync Collaboration/ SharePoint/Exchange Project Access Devices Surface Tablet Windows PC Windows Tablet Windows Phone Operating Systems Windows 8 Windows 7 Windows XP All prior versions Outlook PowerPoint Excel Word Sample Listing. All versions/releases of these and other applications are supported. East Region – Dennis Fisher Dennis.Fisher@pchelps.com Nicholas Gentile Nicholas.Gentile@pchelps.com Central Region – Craig Catanoso Craig.Catanoso@pchelps.com Kory Kellogg Kory.Kellogg@pchelps.com West Region – Lisa Harding Lisa.Harding@pchelps.com Ted DiCresce tedd@pchelps.com For More Information Visit: www.pchelps.com