Types of Full-Service Hotels Midscale Hotels (example: Holiday Inn) Upscale Hotels (example: Hyatt Hotel) Luxury Hotels (example: Ritz-Carlton) 5.1 O.H. 5.1

Who Uses Full-Service Hotels? Local residents using the hotel’s food service and meeting spaces. Out-of-town meeting (group) participants Business travelers Leisure travelers 5.2 O.H. 5.2

Organization Chart for a Full-Service Hotel (pg. 83) 5.3 O.H. 5.3

Some Unique Managerial Positions in Full-Service Hotels Food and Beverage Director Lounge Manager Chef Catering Manager Restaurant Manager Room-Service Manager 5.4 O.H. 5.4

Who Receives a Copy of the BEO? 5.5 O.H. 5.5

Why Banquets Can Be Profitable Banquet meals are often priced higher than regular restaurant meals. All guests select from a relatively limited number of menu items; this eases food production requirements and reduces waste. The number of attendees at the meal event is guaranteed; the number of service staff required is known in advance. There are often additional guest charges for setting up the room and for other related expenses. Mandatory service charges help to ensure that the best of the hotel’s servers work banquet events, and these workers are scheduled only for as long as they are needed. 5.6 O.H. 5.6

Challenges Confronting Full-Service Hotel Managers Increased competition from limited-service hotels Increased costs required to operate on-site food services Rising construction costs Difficulties in developing a unified Internet marketing strategy 5.7 O.H. 5.7