North Carolina Department of Commerce – Energy Division Quality Management Plan Harold Davis, III Deputy Section Chief Weatherization

Quality Management Plan (QMP) - Outlines what is expected by DOE to ensure quality of management at both the Grantee and Subgrantee level. Most of management quality is exhibited through outcomes, minimization of complaints, and findings from monitoring. PY14 (Goals & Timetables) PY15 (Implementation & Training) Even the Cylons needed a Plan… Quality Management Plan

Implementation: Ensure that all contracts have management expectations incorporated. Grantee: Expectations will be negotiated the state plan. Should come out in the next few months, us it these requirements as a model for the Subgrantee. Subgrantee: Several Areas: –Risk Assessment/Key Personnel –Scope of Work

QMP – Risk Assessment NC requires Subgrantees to apply every year. –Application requires Job Descriptions, Resumes and Organizational Charts Require a cross walk from Subgrantees were they link these job descriptions with the Core Competencies. If the job descriptions are lacking, we will request a timeline for them to be updated. If Resumes do not match updated job descriptions, then we will require a timeline for training. –Restrictions in Key Personnel are already in our contract Revising how key personnel are treated by the program. Instead of looking at people, look at job titles and being key to the program.

Risk Assessment has prefilled fields and Subgrantee filled fields Subgrantee knows if they are high, medium or low risk before submission Subgrantee can address deficiencies with submission

Subgrantees are required to submit specific, detailed, monitor-able corrective action plans. Initial: Agency will ensure final inspections are performed. Revised: Coordinator shall review all final inspections files before jobs are closed. Executive Director will inspect 10% of files before jobs are closed and keep a log of the homes reviewed. QMP – Risk Assessment

QMP – Scope of Work NC will integrate management requirements into the scope of work of the contract. Currently we have only covered the output measures of units (expending funds & completing units) and the general weatherization process in the Scope of Work. Formalize the management requirements in the scope of work.

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