Answering the phone: Hello? (informal) Thank you for calling Microsoft. Sam speaking. How may I help you? Andrew’s Book Store. How can I help you?

Slides:

Advertisements

Similar presentations

Telephone Conversation

Advertisements

Making a Phone Call. Vocabulary pay phone public phone cell phone mobile phone.

USING THE TELEPHONE.

COMMUNICATING ON THE TELEPHONE

USING THE TELEPHONE.

Telephone Etiquette.

I was born in Edinburgh in When my mum was pregnant with me, she was convinced that I was going to be a boy because I kicked so much...! I have lived.

1. 2 Telephoning 3 INTRODUCING YOURSELF Good morning Let’s start Shall we start Let’s get down to work.

Successful Telephoning

On the Phone Unit 2. Telling Tales Listening Practice Word Tips Language Focus Role-Play Assignment Warming-up.

Phone Calls Level 1.

Teacher Koledinova A.A.. Always say good-bye before you hang up the telephone. Always use a pleasant voice when speaking on the telephone. Don’t speak.

How to make a phone call.

Lesson 4 Making Telephone Calls Business English Conversation & Listening Instructor: Hsin-Hsin Cindy Lee, PhD.

Business Correspondence Communicating over the Telephone.

SOME IMPORTANT PHRASES FOR BASIC ENGLISH USERS

A Telephone Operator.

PHONE CALLS A: Is ………….. Mr Jones? B: Yes, …………… A: Hello, ……….. Micheal. ………....speak to Kate? A: ……….a moment. …………,but she isn’t here. Do you want to.

I. COMMUNICATION FOCUS (1) Greetings and Introducing 1) Introducing yourself Unit 1 Introduction And Greeting.

TELEPHONE ENGLISH.

৳ Look, I’ve got a leaflet about it.

SPEAKING III. Telephone terms PeopleTypes of phone caller/called partyfixed Operatordesk/desktop phone mobile phone hands-free (in a car) Parts of phoneCalls.

Conversation Lesson 23: Leaving or Taking a Message.

Unit 7 Can I take a message.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking.

Telephone English When you answer the phone: Good morning. This is Chengtai Trading Company. May I help you? Good afternoon. This is Dan An Commercial.

A guide for using the telephone

Business Correspondence Communicating over the Telephone.

Office English Lesson 4 Oct. 24, 2012.

Office English Lesson 3 Oct. 17, Telephone etiquette A. Be polite Treat everyone equally Focus on the caller, as a receptionist Be helpful Don’t.

ON THE PHONE Talking on the phone, taking a message. VY_32_INOVACE_13-17.

On the phone In this unit you are going to: take and report telephone messages. make, accept ad refuse invitations. listen for details. read about telephone.

Being All Ears Being All Ears Listen and Decode Listen and Respond Listen and Complete Listen and Judge Listen and Read Listen and Match.

Making a phone call. Introducing yourself Asking to speak to somebody Asking who the caller is Telling the caller that someone is not available Taking.

On the phone Lesson 10. Can I speak to ……….please? This is …… calling Can I leave a message with you? Hang on a minute Can I take a message? I’ll put.

Phoning about the Science Activity Week. There’s a call for you. You’re just at home, and you answer the telephone. A: Hello. Can I speak to Li Hui? B:

1 English on the air II IIإنجليزي عَ الهوا. 2 Comprehension فـهـم.

MAKING A PHONE CALL. Steps to make a phone call: 1. Opening 2. Telling the aim of telephoning 3. Closing.

FUNCTIONAL ENGLISH SPEAKING ON THE PHONE If you aspire to work in an office and one of your duties is to answer the phone, you have to master these expressions.

Unit 8 Phone Calls. How to make a great first impression over telephone? Smile Be polite, courteous and helpful Learning to Listen Send the professional.

電話 & 電子郵件英語教職員英語講座系列 1 Fall 2011 Andrea S.W. Lin.

Unit 3 On the Phone. objectives answer the phone ask to be connected connect a caller leave messages deal with problem by telephone.

Business English An Introduction. What do you think is the most important aspect of business English?

AUDITING Elysa Hartati.

Definition of phrasal verbs a phrase that combines a verb with a preposition or adverb or both and that functions as a verb whose meaning is different.

Taking Phone Call Name of Group 1. Siti Mesaroh. ( ) 2

ENGLISH FOR PROFESSIONAL COMMUNICATION

Phone Conversation.

Business Correspondence

Hello? Using the telephone

BUSINESS ENGLISH Začetni teČaj.

Speak English the right way Speaking lessons.

Competency – 3 Engages in active listening an response appropriately

Making Arrangements By Ms. Terri Yueh.

UNIT 6 Travel Agencies.

10 Saying Goodbye Main Page Previous Next.

Leaving messages on answer machines

Conversations: future plans

THE PRESENTATION TECHNIQUES

ARM ENGAGE Telephone Etiquette

Female: Hello, ABC Company, How can I help you?

Handling Phone Conversation

Telephone English By Joy Yu.

Telephone English.

In a phone call the words between the “Hello” and the

WRITING WRITE AN INFORMAL UNIT 1.

Is Peter There?.

Presentation transcript:

Answering the phone: Hello? (informal) Thank you for calling Microsoft. Sam speaking. How may I help you? Andrew’s Book Store. How can I help you?

Introducing yourself – the caller: Hi. It’s Donald. (informal) Hello, this is Donald Jarvis calling. Hi, this is Donald from the HR department. Hi, this is Donald speaking.

Confirming a name: Speaking (the person answering says this in response to the question, “Is this X”) Yes, that’s me.

Asking to speak with someone: Is Donald in? (informal) Is Mr. Jarvis there, please? Can I talk to Mr. Jarvis, please? May I speak with Mr. Jarvis, please? I’d like to speak to Mr. Jarvis, please. Would Mr. Jarvis be available? Is Donald around? (informal )

Giving details of the call: I’m calling about X. I’m calling to confirm the meeting tomorrow. I’m calling in connection to the meeting tomorrow. I’m calling up with regard to the advert in the local paper. I’m calling regarding the meeting tomorrow. It’s about the job that’s being advertised. (informal)

Taking a message for someone:  Would you like to leave a message?  Who’s calling, please?  I’ll let her know you called.  I’ll make sure she gets the message.  May I take a message?  Can I take a message?  Would you like to leave a message?

Leaving a message with someone:  Can you tell her that Jane called, please?  No. That’s OK. I’ll call back later.  Thanks. Could you ask her to call Sam when she gets in?  My number is 345 – , extension 632.  Could you tell her to call me as soon as possible?  Could I leave a message?

Enquiries regarding the caller: Which company are you calling from? Who’s calling, please? Who would you like to speak to? Can I have your name, please? Which department did you want to connect to? May I ask what it’s about? What’s it in connection to? What’s it in connection with? Can I ask who’s calling? Where are you calling from? Can I ask what it’s regarding? Who’s speaking, please?

Asking someone to wait: Just a sec (informal) Hold on a moment, please Hang on a second (informal) Please hold the line Bear with me, please. One moment please.

Connecting someone: I’ll put you through. I’m sorry but her line is engaged at the moment. All our operators are busy at the moment. I’m sorry but she’s not available at the moment. Can I take a message? He’s busy right now. Can you call back again? I’m having trouble getting through to Mr. Jarvis.

Making special requests:  Could you repeat that, please?  Would you mind spelling that for me, please?  Could you speak up a little, please?  Can you speak a little slower please? My English isn’t very good.  Can you call me back? I think we have a bad connection.  Can you please hold for a minute? I have another call.  How do you spell that, please?  Can I have your address/web site address,

Problems: She is in a meeting right now. I’m sorry, she isn’t here at the moment. I’m afraid he’s just popped out. I’m afraid he is not in at the moment. I’m sorry, she’s not available at the moment. Unfortunately, I’m not the right person to speak to about that. You need to talk to Mr. Jones.

Mistakes: I’m sorry, but I think you’ve got the wrong number. There is no one here with that name. There’s no one here called John. Are you sure you’ve got the right number?

Confirming information: OK, I’ve got that. Let me repeat that back to you just to make sure. I’ll just repeat that back to you. Would you like to repeat that back to me? Did you say 76 or 77? You said your name was Tom Andrews, didn’t you? Was that Smythe with an “e” on the end?

Finishing a conversation: OK, I’ll get on to that as soon as possible. Well, I’ll talk to you soon. OK, thanks for calling; OK, I have to let you go now. Sorry but I have another call coming through. I’d better run. I’m afraid that’s my other line. OK, we’ll talk later. Well, I look forward to seeing you next week. We’ll talk again soon

Saying goodbye: Catch you later (Informal) Bye-bye Bye for now. Speak to you soon Goodbye.

 Answering the phone  Introducing yourself – the caller:  Confirming a name:  Asking to speak with someone:  Giving details of the call:  Taking a message for someone:  Leaving a message with someone:  Enquiries regarding the caller:  Asking someone to wait:  Connecting someone:  Making special requests:  Problems:  Mistakes:  ConfiFinishing a conversation:  Cofirming information:  Saying goodbye: