Transforming IT Management Amit Chatterjee Managing Director CA India & SAARC

Increasingly, Business Depends on IT for Competitive Advantage March 31, 2017 Transforming IT Management

Increasingly, Business Depends on IT for Competitive Advantage Engine for Competitive Advantage Service Provider Business Value BUSINESS IT Support Function Maturity March 31, 2017 EITM Overview Copyright © 2008 CA

The CIO Imperative Is IT doing the right things? IT SERVICES Strategy Access EXECS CUSTOMERS Alignment Quality & Cost Is IT doing things right? March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

The Problem: IT Complexity EXECS Services Collaboration Business Intelligence/ Analytical Applications Application Integration Application Development Tools Database OS Hardware Platform CUSTOMERS IT SERVICES Services Applications Collaboration EXECS CUSTOMERS Business Intelligence/ Analytical Applications Application Integration Application Development Tools Database OS Hardware Platform March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

Managing IT in Silos Compounds the Problem NETWORKS SYSTEMS HELP DESK APPLICATIONS DATABASES SECURITY EXECS CUSTOMERS Services Applications Collaboration Business Intelligence/ Analytical Applications Application Integration Application Development Tools Database OS Hardware Platform NETWORKS SYSTEMS HELP DESK APPLICATIONS DATABASES SECURITY EXECS CUSTOMERS March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

An Integrated Approach Unifies and Simplifies IT Management IT SERVICES Strategy Access EXECS CUSTOMERS Alignment Quality & Cost March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

An Integrated Approach Unifies and Simplifies IT Management IT SERVICES GOVERNANCE to make better decisions about IT investments and risk Strategy EXECS CUSTOMERS Alignment March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

An Integrated Approach Unifies and Simplifies IT Management IT SERVICES GOVERNANCE to make better decisions about IT investments and risk CUSTOMERS Access EXECS CUSTOMERS MANAGEMENT to ensure the right services are delivered at the right cost and quality Quality & Cost March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

An Integrated Approach Unifies and Simplifies IT Management EXECS USERS IT SERVICES Strategy Alignment Access Quality & Cost GOVERNANCE to make better decisions about IT investments and risk EXECS CUSTOMERS MANAGEMENT to ensure the right services are delivered at the right cost and quality SECURITY to provide secure access to enable the business March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

Enterprise IT Management GOVERNANCE to make better decisions about IT investments and risk MANAGEMENT to ensure the right services are delivered at the right cost and quality SECURITY to provide secure access to enable the business March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

Enterprise IT Management Changing the Economics of IT UNIFIED SERVICE MODEL Overcome IT Management Complexity By Integrating IT Governance, Management and Security Make better decisions about IT investment and risk Integrating the Disciplines of IT Governance, Management and Security Ensure the right services are delivered at the right cost and quality UNIFIED SERVICE MODEL By Providing a Common View of a Service Provide secure access to enable the business March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

EITM: Transforming IT Management Category ERP CRM EITM Components Inventory, Payroll, GL Accounts Payable, Accounts Receivables Automated Marketing, Sales Force Automation, Customer Service Governance, Management (Infrastructure and Service) and Security of IT Champion CFO EVP, Sales CIO Pivotal Insight Common Financial View Common View of a Customer Common View of a Service March 31, 2017 EITM Overview Copyright © 2008 CA

Enterprise IT Management Vision GOVERN GOVERN Enterprise IT Management UNIFIED SERVICE MODEL MANAGE MANAGE EITM SECURE March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

Enterprise IT Management Focus Segments Application Performance Management IT Security Management Data Center Automation IT Governance Infrastructure Management Service Management EITM Application Performance Management Service Management IT Governance EITM IT Security Management Infrastructure Management Data Center Automation March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA

Enterprise Solutions help you to implement Industry Best Practices ITIL v3 for Service Management BS 7799 / ISO 27001 for Security Management

Owning Enterprise Software Solutions 3 Potential Value Propositions from Owning Enterprise Software Solutions Value Realized From Implementation 1. Increasing Value 2. Maintaining Value Business Value/IT Value 3. Diminishing Value Implementation Post-Implementation Time Key to Success = Best Practices (ITIL / BS7799) + The Right Solution Set + Education + Implementation & Customization + Sustenance

Questions & Discussion amit.chatterjee@ca.com March 31, 2017 EITM: Enterprise IT Management Copyright © 2008 CA