Internal Calibration by Quality Assurance

AGENDA Update Process Internal Calibration Discussion Q & A

Calibration Process Start QA Random Project  High complaint  Quality below 85%  High turn over  High GAP evaluate  others  High complaint  Quality below 85%  High turn over  High GAP evaluate  others QA Provide voice file QA Provide voice file QA send invite calibration (OPT/Trainer) QA send invite calibration (OPT/Trainer) QA summary and send Minute of calibration QA + OPT +Trainer Calibration No GAP Have GAP Discuss for result (include fwd to client to adjudge ) Discuss for result (include fwd to client to adjudge )

EX การรวมคะแนน Calibrate

EX การสรุป Minute of meeting

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