Lab Access Connection Test Please ensure you have tested your access and connectivity before the workshop begins

Working Environment You should see all green check marks, however; the ping test may or may not work

AES (Application Enablement Server) Workshop Overview And PBX Link Setup

Workshop Agenda AES Overview Discussion AES Link Configuration CM Link Configuration Student Link Exercise Troubleshooting Lab

AES Overview “Avaya Aura Application Enablement Services (AE Services) is a software platform that leverages the capabilities of Avaya Aura Communication Manager. AE Services provides an enhanced set of Application Programming Interfaces (APIs), protocols, and web services that expose the functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.” (Excerpt from: Avaya Aura Application Enablement Services Overview, Release 6.1 Issue 1, February 2011)

AE to CM LINK Configuration Ensure you have all necessary information AE to CM LINK Configuration

AES Access Web Access: https://WW.XX.YY.ZZ AE 5.2 Initial Screen AE 4.2 Initial Screen

AES Login Default login & password is craft & craft01 or cust & custpw 4.2 Login Screen 5.2 Login Screen

License File Check for AE 4 4.2 WebLM Access is chosen instead of AE Server administration

License File Check 5.2 and 6 WebLM Access is chosen from the Console Management screen after the initial login by clicking the licensing link to expose the WebLM Server Access link. Default login for WebLM in 4 and 5 is admin and weblmadmin. If and when you change it, please document what it has been changed to.

License File Check for AE 5 &6 After choosing WebLM access from the console management screen, log into the WebLM server and check the licensed products

License is based on MAC address 4.2 WebLM Server Properties 5.2 WebLM Server Properties

Link Admin (AE Side: Switch Connection)

Link Admin (AE Side: Switch Connection)

Link Admin (AE Side: Switch Connection) 4.2 Switch Connection Password Must be 12 characters and match PBX IP services entry

Link Admin (AE Side: Switch Connection) 5.2 Switch Connection Password Must be 12 characters and match PBX IP Services entry

Link Admin (AE Side: Link Registration Interfaces) 4.2 Clan or Procr 5.2 Clan or Procr

Link Admin (AE Side: TSAPI Link) AE 5 & 6 Add TSAPI Link

Link Admin (AE Side: TSAPI Link) AE 5 & 6 Configure TSAPI Link

Link Admin (CM Side: Node Names) Add AES hostname and IP Address to node names

Link Admin (CM Side: CLAN or Processor Ethernet) Ensure the CLAN board or Processor Ethernet are configured and enabled Procr is shared so cannot be in an isolated NR (instead use ip-network-map see next slide) CLAN boards can be placed into the isolated NR designated for the AE link Older CM releases required data modules associated with CLAN boards

Link Admin (CM Side: Network Map) IP Network Map entry for AE IP Address when using Procr to isolate AE Best practice when CLANS are available Note: Link will work without this step, but may eventually become problematic. This is considered more of a “best practice”

Link Admin (CM Side: CTI Link) CM command is “add cti-link x” Use and unused extension number, preferably non-did Type is “ADJ-IP” Leave pages 2 & 3 at default

Link Admin (CM Side: IP Services) CM command is “Change IP-Services” On page 1, enter “AESVCS” in service type field, select “y” under enable, and enter the node-name of the designated CLAN board or, as in the illustration, “procr”, leaving the local port number at default On page 4, enter the node name associated with the AE server and enter the password you created in the AE on the Switch Connection entry, then select “y” to enable

Link Status (CM Side) CM commands “status aesvcs interface” look to see that it is enabled and listening “status aesvcs link” verify that messages are being sent and received “status aesvcs cti-link” ensure the link is not busied out, and the service state is established

Link Status (AE Side: Switch Connection) In AE 4.2 from “CTI OAM Administration” screen select “Status and Control” and then “Switch Conn Summary”, look to see that the link is talking and online and messages are being sent and received In AE 5.2 from the initial main screen select the “Status” link, then “Status and Control” and finally “Switch Conn Summary”, look to see that the link is talking and online and messages are being sent and received

Link Status (AE Side: TSAPI Link) In AE 5 and 6, from the initial main screen select the “Status” link, then “Status and Control” and finally “TSAPI Service Summary”, look to see that the link is talking and online and messages are being sent and received. If an adjunct server is connected check to see if “associations” are being created

Troubleshooting 4.2 Diagnostics 5.2 Diagnostics

Things to keep in mind Use dedicated CLAN board/s for the Link/s and one or more different CLAN boards for the H.323 registrations when possible (limit to ~250 per CLAN) Optimize Network Region configurations for desired results and test for functionality Coordinate port speed / duplex modes on Ethernet Switch ports Keep FW and SW updates current to latest known stable load Ensure third party CTI apps are Avaya DevConnect certified with up-to-date app notes

Lab will begin after the Break

Lab Objectives Demonstrate the ability to access CM via putty (ssh) or ASA and complete all steps required to establish an AE Services Link and AE CTI Link Demonstrate the ability to access AE via a Browser and complete all steps required to establish a CM Switch Connection and a TSAPI Services Link Demonstrate the ability to complete any diagnostic and status steps necessary to verify functionality of services and links

Lab Resources This slide deck QuickLabs (Toolwire) Sandbox lab access Server IP Addresses Server Logins and Passwords

Sandbox Lab Username: av1300. ( Sandbox Lab Username: av1300** (**=your assigned lab number) Password: welcome

Sandbox Lab You may have to allow popups and temporary file downloads You may also have to log into the Toolwire Login page again Once successfully logged in you should see a virtual desktop environment as shown on the next slide

Sandbox Desktop

Sandbox Lab Setup Server IP Address Login Password CM 6 135.122.81.134 Admin admin01 AE 6 135.122.81.232 Craft craft01

Presentation By: Jim Reinhardt with Lantana Communications Thank You Presentation By: Jim Reinhardt with Lantana Communications