Answer of Internet Banking

Benefit to customers Process transactions after office hours Save the commuting time (to the bank) Save the waiting time

Benefits to the banks Reduce the number of tellers Salaries, training costs Happier customers in the branches Reduce the waiting time Reduce the number of branches Rent, computer facilities, papers, electricity bills

Promote the use of Internet Banking Offer gifts, discount; waive fees Higher interest rates Lucky draws, Bonus points Provide more information to customers Tellers, Leaflets, Advertisements Demonstration in the branches

Identify the problems Survey Reasons why people do not use it Reasons why people use it Plan to overcome problems (identified in the survey) Provide seminar to customers? Provide computers in the banks?

Advantages of Mobile phones in Banking access the applications in any place, any time. They do not need a wired connection. use both telephone signal and WiFi (for high end models) to access the Internet. Minimum user training as users already knew how to operate a phone. easier to carry a mobile phone than a notebook computer. Mobile phone is less expensive than computers. get information (such as price of stock) faster as most of the time users will carry a mobile phone

Possible problems of Mobile Phone in Banking The CPU in mobile phone is slow. Small screen Limited memory on the phone and lack of standard Efficiency - Difficult to key in data Security problems in using mobile phones Slow transmission speed Difficult to print / save information