The initial step on your ABB care journey ABB DRIVE SERVICES Initial Care The initial step on your ABB care journey

Congratulations for your new drive! What happens next? Do you know which services are available for your drive? Do you know your local ABB contact? Have you registered your drive? These are questions to discuss with the customer before going to the actual presentation. This will activate their interest. December 25, 2018

More than just a warranty – A promise that we care Initial Care More than just a warranty – A promise that we care Initial Care offers easy access to ABB drive service expertise for all registered ABB medium and large drives during the initial warranty period. This is the complimentary entry level to our comprehensive ABB Drive Care agreement portfolio, that is designed to ensure that the drive provides a lifetime of reliable operation. Please check scope of drives and local focus December 25, 2018

ABB Drive Care A specific service agreement offering for each life cycle phase of a drive ABB has standardize maintenance services modules to keep your drive up to date and performing as it should. This services are offered as a fixed annual fee and their goal is to keep and maintain the same level of support as during the warranty phase. All care element are an extension of our initial free offering to provide the customer peace of mind and leave him to focus on his core activities. December 25, 2018

Four levels to fit your needs ABB Drive Care Four levels to fit your needs Initial Care Preventive Care Complete Care Replacement Care Free complementary service during warranty time including repairs, technical support and for Medium Voltage Drives also a free one year trial of our ABB Ability™ remote services. Extended lifetime of drives due to replacement of aging components. Preventive Maintenance kits and labor for exchange included. Fixed annual maintenance fee covering unexpected failures and replacement of aging components - Preventive Maintenance kits, repair parts and labor included. An ABB drive of an agreed size and family is provided to replace, in case of failure, a non-ABB drive or an ABB drive in Limited or Obsolete phase * Overall goal of the CARE programs is : extending the life time of drive assets minimizing failures due to aging Preventive care only aging components (PM Kits) Complete Care: aging components + plus the repairs (or replacement of the drive, depending of the size of the drive). PM Kits, parts for repairs and labor included! Replacement Care: exchange unit after failure of 3rd party equipment, or ABB drive in obsolete/limited phase Result: fixed annual maintenance costs for drive assets Full support and coverage from warranty to replacement * Only available for small and wall mounted drives that can be replaced by the following families: ACS355, ACX550-01, ACX580-01, ACS880-01. December 25, 2018

More than just a warranty – A promise that we care Initial Care scope More than just a warranty – A promise that we care Standard Initial Care scope Subject to local availability Spare Parts On Site Repair Telephone Support 5 x 8 Technical Escalation Remote Assistance & RCM For MVs*  Warranty Exchange of faulty parts. Engineer on site to diagnose and repair faulty unit Access to telephone support for advice, guidance and issue resolution during normal working hours Escalation to global experts who handle specialist support, when needed Remote Support in case of failure and condition monitoring data via portal Spares Fast Access Priority Site Response Telephone Support 24 x 7 Annual Visual Inspection Site Lifecycle Audit Remote Assistance &RMC For LVs* myABB portal O Access to local spare part stocks for fast turnaround Defined maximum response time to site by engineer i.e. 3 days Access to round the clock local telephone support with defined response time Annual Visual inspection. Timed at ABB’s discretion, non intrusive One off Lifecycle audit of site installed base. One day ‘lite’ LCA Remote Support in case of failure and condition monitoring data via portal Access to drive related myABB content Please adjust this slide to fit your local offering for Initial Care. The red services are always included. LOCALIZE, THE SCOPE NEEDS TO MATCH LOCAL OFFERING All complementary services are just one registration away December 25, 2018

Initial Care for Medium Voltage Drives ABB Ability™ remote services for a one year free trial period RCM Full Features 4 Country Expert RCM Data Monitoring + Optional Features End User 2 1 Connected drives 3 Data, reports & alerts 6 Expert reports 5 Ad hoc expert support 7 Global technical support Customer’s Site Remote Assistance Condition Monitoring ABB Cloud storage Show only if deployed and applicable to the customer! OPTIONAL ONLY FOR MV CUSTOMERS. CHECK FURTHER AVAILABLE MATERIAL FOR DIGITAL! Contact your local ABB to check availability and enable this service Application and drive dependent. Subject to hardware compatibility and available internet connection on-site. December 25, 2018

Drive registration Three ways to register OR Initial Care is activated Register through the Drivereg Web Page OR Initial Care is activated Email confirmation with local contact details Enquiries and warranty claims can be handled much faster For an on site visit, contact your local ABB Scan the drive barcode and register through DriveBase App Android /ITunes LOCAL UNITS NEEDS TO ADD THE LOCAL EMAIL TO ABB OR Send your drives’ information to ABB (LOCAL UNIT TO ADD THE EMAIL) December 25, 2018

Summary Initial Care benefits Activate the service Responsive onsite support for the faulty drive Register your drive Fast exchange of faulty components and access to original ABB spare parts Confirmation of Initial Care activation Access to telephone support for advice, guidance and problem solving during your normal local working hours LOCALIZE, THE SCOPE NEEDS TO MATCH LOCAL OFFERING Proactive advice on best practice maintenance and lifecycle management Enjoy using your drive! ABB Drive Care reduces the risk of downtime even further throughout the lifetime December 25, 2018

December 25, 2018