Involvement and Scrutiny in the Governance at WCHG

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Presentation transcript:

Involvement and Scrutiny in the Governance at WCHG Dean Slavin, Senior Housing Manager Janet Papworth, Deputy Chair of Tenant Committee Tuesday 6th December 2016

This session will cover: Our Story. WCHG – Who are we Involvement story Strategy Journey 2016 Tenant Committee – How it works Service Review Group Scrutiny – How would you do it? Scrutiny Accreditation Investing in Involvement Generic hints and tips Any questions

Our Story

Wythenshawe Community Housing Group Based in Manchester Formed in 2013 13,500 socially rented homes Manages most of Wythenshawe 2 Subsidiaries New Garden City Homes Brand Large Community Investment Focus

Background to Involvement Consultation began in 2012 30 residents shaping new structure “Best of both worlds” approach Tenant designed structure 1st service to be “Group Wide”

Strategy Journey Began 1st April 2016 at Trafford Hall Over 100 tenants directly involved Good practice research Staff and tenant steering groups New structure designed New involvement introduced Launched at Tenant Conference Modern approach being designed and implemented right now Play Video

Tenant Committee 14 Tenant Members Officers attend by invite only Part of the governance structure and directly linked to Board Approves all Policy and Strategy before Board Triggers scrutiny Performance manages the front line Oversees Involvement

Service Review Group 14 Tenant Members Carrying vacancies. At least 2 reviews per year “Review Auditor“ Sub Group Improving links with inspectors TC approve recommendations, not Board!

Scrutiny – Over to you! Design a process / framework for carrying out scrutiny in your own organisation.

Scrutiny Accreditation Gold award received from the “Tenant Advisor” In-depth desktop assessment Reality checks Recommendations recieved

Investing in Involvement Pilot scheme of 15+ landlords Investment not a cost Themed in line with the Involvement Strategy Working document produced annually

Hints and Tips 1 team – tenants and officers Plan tenant involvement Training is absolutely key Listen to tenants Make the case for involvement