Government services and CALD communities Seven access and equity principles: Access Equity Communication Responsiveness Effectiveness Efficiency Accountability Read out what each of these principles mean -

Top 20 Countries of birth of Australians United Kingdom 1,196,000 Greece 121,180 New Zealand 543,950 Sri Lanka 99,740 China 387,420 USA 90,090 India 337,120 Lebanon 90,030 Vietnam 207,620 Netherlands 87,660 Italy 201,680 Hong Kong 85,990 Philippines 193,030 Korea, South 85,930 South Africa 161,590 Ireland 78,620 Malaysia 134,140 Indonesia 73,060 Germany** 125,750 Croatia 67,580

Top 20 Countries of birth of Australians aged 65+ England 145,566 Malta 11,884 Italy 48,373 Vietnam 8,631 Greece 32,946 South Africa 8,221 New Zealand 28,168 Lebanon 7,718 Scotland 24,391 Malaysia 7,481 Germany 23,432 Ireland 7,283 Netherlands 19,270 Egypt 6,386 China 15,877 Philippines 6,202 India 12,100 Macedonia 6,089 Croatia 12,006 Sri Lanka 5,810 25/12/2018

CALD population aged 65+ by state/territory 25/12/201825/12/2018

Top 20 Countries of birth of Australians aged 85+ England 33,175 Ireland 1,732 Italy 13,705 Hungary 1,686 Scotland 5,807 Vietnam 1,441 Poland 5,575 Egypt 1,339 Germany 4,778 Malta 1,329 Netherlands 4,348 Croatia 1,199 Greece 3,908 South Africa 1,182 China 3,751 Sri Lanka 1,098 New Zealand 3,195 Wales 1,049 India 2,081 Austria 978 25/12/2018

Tips for supporting CALD communities better: Migrant communities are ageing at a faster rate than the general population 2. Know and engage with your local community 3. Learn about cultural, language, religious and food preferences 4. Employ bilingual and multilingual staff 5. Promote your services, incl. bilingual information 6. Ensure that your services are culturally and linguistically appropriate 7. Obtain the 2016 Census data in August 2017 Attend multicultural events, Iftar dinners, Halal expo, quails are considered a delicacy by the Coptic Egyptians, Customer choice will increase. AMCS is learning every day…. Eg Italian and Greek seniors almost always say, ring my daughter or ring my son, when we contact them about aged care services – give an example of how we organised staff to speak to Italian and Greek clients 25/12/2018

Selected characteristics of largest non-English speaking birthplace groups aged 65+ % Has need for assistance % speak English not well or at all % Live alone % No internet connection % Own home outright Italy 28 31 21 59 80 Greece 27 45 15 60 Germany 16 2 38 68 Netherlands 1 24 32 66 China 73 11 46 India 18 9 56 Croatia 74 Malta 10 54 78 Poland 33 48 65 Vietnam 81 40 Total non-English speaking 20 43 Total Anglo-Australian 17 26 37

Refugee vs migrant settlement Family support network Language is a major barrier to accessing information and services for some older people from CALD backgrounds Language barriers Language regression CALD specific challenges Information Refugee vs migrant settlement Cultural differences – an ethnic senior is likely to clean the house before ACAS comes for an assessment Use of internet Use of internet Cultural differences Family support network 25/12/2018