CHANGE MANAGEMENT Dr. Fatma Mostafa Baddar Nursing Administration Dept. Faculty of Nursing Alexandria University ______________________

CHANGE MANAGEMENT Definition of change Structure of change What things can be changed and who must change Change process Principles of change Why people resist change Different techniques for dealing with change resistance How to deal with unplanned change 1

Is a phenomenon that occurs continuously in all living systems, CHANGE MANAGEMENT Definition of change Is a phenomenon that occurs continuously in all living systems, it means alteration in the status quo. § 2

bring about improvement CHANGE MANAGEMENT Structure of change Unplanned change Planned change Designed effort to bring about improvement in a system Depends on Chance 3

what things could be changed CHANGE MANAGEMENT what things could be changed and Who must change The change target The change agent The person’s knowledge The person’s skills The person’s attitude An external change agent An internal Change agent 4

CHANGE MANAGEMENT Change process 5

CHANGE MANAGEMENT Principles of change Dissatisfaction with existing situation Change must be useful Change must be planned Change must be supported from top management Change must be communicated Affected persons must be involved in goal setting Benefits of change must be stressed Change must be gradually 6

CHANGE MANAGEMENT Principles of change Change in accord with the value and deal of organizational members Timing of change is important Resistance to change must be anticipated Participants’ security and authority are not too threatened Plan of change is kept open for revision Plan is adopted by consensus 7

CHANGE MANAGEMENT Why people resist change? 8

CHANGE MANAGEMENT Different techniques for dealing with change Participation Education Gradual introduction Supportive behavior Incentive External agent Coercion Manipulation 9

CHANGE MANAGEMENT THANK YOU