Wireless e-government Realising value to investors, users, and employees

Why bother – is this relevant You will soon have to consider infrastructure, security issues and other generic questions of relevance to a broad range of institutions (premise: some institutions are about to “take-off”) Huge implications for the ways of working for many employees in the public sector – i.e. implications for public administration policies! Great potentials to investor, “users” and employees Focus of this presentation: On the two last points Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 2

Part I - Overall vision

The future is already here New devices everyday – slimmer, cheaper, better “Always on”, GPRS (2½G), UMTS (3G) Technological posibilities are improving every day! Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 4

Public administration implications – change of paradigm Work is not a place, it’s a “state of being” Not only existing field workers in focus. Existing office work can be moved to the very front-end of the public service provision New professions will get to have the computer as a tool – not everybody is used to today. Implications: Better information sharing by including more employees in the electronic communication Field worker skills have to be addressed Policies for private use of internet-access etc. Management issues when face-to-face contact is reduced Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 5

Generic requirements and tasks that wireless enables to handle smarter Across a variety of professions wireless enables employees to handle a number of generic tasks smarter: controlling, dynamic planning, logistics, reporting and documenting Indeed, the generic aspects are striking: employees typically need Email and internet connectivity Access to mission-critical backend applications. Access to status reporting Personalised or profession-related workflow management Precondition: Governments need to extend their infrastructures so that wireless devices can interact with existing backend, mission-critical systems. Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 6

Mobile workforces (examples) Police Inspectors Maintenance employees Home helpers and home nurses Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 7

Reaping the fruits Danish strategy for “mobile e-Government”: Problem: There are generic problems (e.g. GPRS) that needs to be addressed centrally to create favourable conditions for the individual institutions that want to implement wireless technologies (part II) Solution to find an “icebreaker”: Home care attractive icebreaker because (part III) modern “mission critical” back-end systems has been put in place in recent years has the largest group of mobile employees part of a larger vision on elder care Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 9

- Technological and organisational barriers need to be removed ! Part II - Technological and organisational barriers need to be removed !

Barriers need to be faced Security issues National strategy and policies on the proper technical security standards System integration Domain models or Message brokers in use The same language in communication XML as a common standard Back office integration and consistent workflow processes e-Government Task Force project on integrating workflows between hospitals and municipalities Knowledge-sharing flows around the individual citizen Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 11

Part III - The specific project

The wireless homecare project Partners across the public sector E-Government Task Force Ministry of Social affairs Ministry of Science, Technology and Innovation The association of Local Governments Involvement of 5 municipalities and a limited number of private home care providers to take part in development of concept and to act as pilots Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 13

Home care: Facts on the sector Annual turnover approx. 30 billions kr./year (or 4 billions euro/year), 500.000 visits a day, 80.000 employees Primary responsibility lie with municipalities, however, the health sector, including medicine, is the responsibility of the counties. A lot of “common clients”. Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 14

Home care: Technological background Technological platform until 5 years ago: Paper and pencil But in more than half of the Danish municipalities a modern back-end system controlling the public home care provision has been put in place within the last 3-4 years These systems (called EOJ) are the “mission-critical” systems of the home helper and home nurses. Each citizen has its own electronic record on medicine, personal care needs, family contact persons, visits and times allocated for these, updated information the elderly person being home or – for some reason – not home and so on… Different modules of the system controlling day planning, routes, food, documentation, logistics etc. All these elements related to the individual recipient of home care Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 15

Objectives and deliverables of the home care wireless project Develop a “concept” (applications, integrations etc.) and extend the infrastructure to give home helpers and home nurses online (GPRS) access to mission critical back-end systems (EOJ). Pilots to ensure proof of concept Deliverables apart from concept: Dismantling of ”generic barriers” (”Icebreaker”) Source of experience and inspiration to other municipalities and government authorities working in other areas Act as catalyst to further XML-based integrations in the public sector, stating with elder care and health care   Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 16

Illustrative screen dumps - From the municipalities of Vejle and Høje Taastrup

Høje Tåstrup - mobilpleje Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 18

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How is the project undertaken One year project plan: Identifying functionalities Developing technical concept Pilot Involvement of 5-8 municipalities and private home care providers Involvement of EOJ-manufacturers Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 21

Expected benefits To the recipients of elder care (“users”): More quality time with home helpers and home nurses; Better and quicker answers to questions; better control of medicine; enables “free of choice” etc. To the employees: Empowerment; Better image of job; Increased job satisfaction. To the investor: Time savings due the less time spent “on the road”; avoiding back-office processes; better control of medicine; better planning of resources; Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 22

Conclusions You will come to consider the infrastructure Implications for public administration Great potentials to Recipients (users) Employees Government Danish Presidency of the Counsil of the European Union HRS/ 05-03-02 / 23